• Led discovery calls to uncover and analyze customer challenges, serving as a trusted partner to build solutions effectively addressing business objectives• Provided comprehensive pre-sales guidance to global sales teams, contributing to the seamless execution of product delivery and enhancing customer satisfaction• Worked closely with sales teams to develop targeted and customized solutions, demonstrating a deep understanding of customer requirements and aligning proposals with their specific needs• Collaborated with internal and external stakeholders to enhance and evolve products and offerings, ensuring alignment with customer needs, supporting continuous improvement of products

• Project managed speaking engagement product line from initial scoping to successful client delivery• Collaborated cross-departmentally to develop and deliver a continuing series of ERG best practices and trainings• Launched and executed speaking engagement program strategy to standardize content and streamline processes• Served as a leadership team member of cross-departmental DEI initiatives, driving strategy, activities, communications, structure, and facilitating intra-organizational dialogue and gathering

• Product owner for Catalyst’s facts and statistics quick reference materials, continually assessing strategy and overseeing product release updates while working with multiple departments to ensure accuracy and quality• Offered strategic consultation and in-depth research services to large global companies on topics aligning with their strategic initiatives and providing valuable insights to drive informed decision-making• Served as a subject matter expert and factchecker, ensuring the accuracy and reliability of product research across various teams within the organization• Fostered company culture by coordinating onboarding of new hires, upskilling of team members, and facilitation of knowledge sharing• Created knowledge articles and product white papers on trending subjects by translating complex research into accessible and impactful content

• Conducted comprehensive technical training sessions on a diverse range of information products and databases to effectively meet the needs of various audiences• Redesigned instruction tools, processes, and training resources, resulting in a substantial increase in effectiveness and alignment with learning objectives• Created policies and documented processes for multiple library and organizational functions

• Provided reference services in-person and via chat, phone, and email• Met with students and adults for research appointments• Researched and reviewed current practices to support strategic initiatives• Contributed to website content, including creation of research guides

• Ordered all office supplies and collection materials, including electronic & print resources • Reconciled invoices and track all library expenditures in the ILS, CORAL electronic resource management software and college’s administrative system • Compiled information for accreditation, IPEDS, and procedure documentation • Communicated with resource vendors for payments, renewals, and issues as appropriate • Maintained and managed Serials in Voyager ILS, including adding and removing records

• Provided drop-in reference services to undergraduate and graduate students, both face-to-face and through chat, email, and phone • Assisted librarians during group instruction sessions, providing point-of-need support to students • Demonstrated and facilitated use of technologies in Library’s makerspace

• Accurately and efficiently handled returns, holds, and deliveries• Performed collection maintenance including deleting, reclassifying, and weeding material• Ensured proper distribution of materials being routed to other branches andlibrary systems• Participated in community programming and outreach• Created displays and public reviews to promote both passive and active reader's advisory

• Assisted in the development of cognitive, motor, social, and language skills • Worked closely with colleagues to maintain efficient work flow• Organized and prepared a suitable environment for learning

• Reviewed workflow processes for efficiency and accuracy• Administered multiple credit reporting and verification tools• Ensured compliance with federal and state regulations was maintained• Performed competitive analyses of subscriber data

• Worked in a team setting to provide excellent customer service• Completed a full range of monetary transactions• Participated in community outreach education

• Provided full-service customer assistance at a professional dry cleaning location• Worked with customers from all backgrounds to ensure full satisfaction• Served as point of contact for businesses and educational institutions regarding their commercial cleaning needs