Owen Dietz Email & Phone Number

Mt. Laurel, Nj

 Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. Prepare dispatch instructions for field personnel to inspect vehicles. Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. Maintain an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advise insureds, claimants, brokers on the status of the claim. Act as an intermediary between the Company, preferred vendors and customers. Resolve all disputes that may arise. Ensure that service, loss and expense control are maintained at all times. Adhere to privacy guidelines, law and regulations pertaining to claims handling. Investigate and initiate subrogation when applicable.

Originally hired by Harleysville and retained when purchased by Nationwide in 2012.* Reviewed and analyzed complex claims from initial claim reporting to claim settlement resulting in settlement, denial, subrogation or arbitration. Interpreted policies and negotiated payment solutions for first and third party commercial and personal auto material damage including personal property involving casualty, theft, fire and total loss, file handling.* Productively communicated with policyholders, claimants, witnesses, and attorneys investigating comparative negligence. Secured recorded statements to resolve claims in timely manner within the good faith rule.* Successfully interacted with cross-functional departments including appraisal operations, SIU, Counsel, Subrogation, and Salvage departments.* Awarded Employee of the Quarter, 01/2010.* Recipient of Employee of the Month, 09/2009* Special Investigation Unit Certificate of Recognition, 2009 and 2010.* Service is our priority customer survey results over 98%

Tampa/St. Petersburg, Florida Area

Senior Claim RepresentativeUSAA - Tampa, FL2000 to 2005Promoted from Claims Representative to Senior Claims Representative in 2002 resulting from consistently deliveringcompany goals including investigating, evaluating, negotiating and adjusting low complex auto claims for clients.* Provided customer service excellence, setting up first loss reports, confirming coverage, determining legalliability and equitably settle/defend claims in accordance to state compliance and regulatory requirements.* Recognized for contributing to business goals, performance metrics; effectively working with vendor and internal business partners to facilitate claims resolutions.* Accomplished Senior Claim Law Associate (SCLA) designation

Bachelor Of Arts - Ba, General Studies

Associate Of Arts And Sciences - Aas, Criminal Justice/Law Enforcement Administration