Owen Smith Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

Senior UX Designer working on rebuilding Medical Mutual’s member-facing app. Assistance with other platforms as needed.

Cleveland, Ohio, United States

Established a comprehensive design system from scratch, creating responsive components that enhanced user-friendly designs, delivering health content more effectively - facilitating easier access to care, and increasing patient’s health advocacy. New components resulted in an 60% increase in user satisfaction scores compared with older components.Top three healthcare sites globally, with a 60% YoY traffic increase. Made possible through enhancing the UX of multiple CCF sites and through collaborating with cross-functional teams.Worked within a small team of 4 designers in an organization with 80,000 employees and billions of site visits annually. Created cadences for design check-ins, boosting team collaboration and effectively managing multiple large-scale projects. Quickly gained recognition for my work and have lead or co-lead many of our top projects.Managed multiple complex projects, collaborating effectively across teams to manage numerous projects simultaneously. Leading over 10 large-scale UX initiatives and co-leading 15 more. Created detailed documentation for developers, ensuring compliance with design and accessibility standards.Lead UX representative on the largest Product team within the organization, balancing end-to-end Product Design with daily collaboration in an Agile/Scrum setting. Efficiently handling both long-term projects and quick fires simultaneously.Designed and led projects for tools like Find a Doctor, Wayfinding, and Health Library, achieving diverse goals from Product Owners, Business, and Users - and designing for both patient/consumer facing and internal clinician tools and applications. Projects resulted in significant traffic increases and averaged 90% user satisfaction ratings. Facilitated and led Accessibility Governance meetings, engaging a group of diverse, manager level stakeholders to ensure the highest level of website accessibility, leading to improved monthly accessibility scores.

(2024) Consulted for a Silicon Valley-based healthcare start-up focused on reinventing the ways patients navigate healthcare. Designed intuitive appointment booking and sign-up flows for an older user base, significantly enhancing usability and accessibility.(2021) Collaborated with a video production agency to rebrand as a full-fledged design studio. Created a new website design showcasing their case studies, effectively connecting their brand with audience needs and improving user engagement.(2017-2020 on/off)Secured diverse clients through standout design work, both in academic settings and professionally. Delivered successful projects ranging from e-commerce UX/UI design to comprehensive branding, demonstrating adaptability across various industries.

Cleveland, Ohio, United States

Instructed 16 talented high school students intensively for two weeks, dedicating 12 hours daily to teaching graphic design skills.Assumed responsibility for supervising afternoon and evening sessions after the main instructor's departure, ensuring continuous education.Mentored and inspired 16 talented high school students, offering guidance on portfolio development, applying to art schools, and ongoing advice beyond the program's duration.Employed an inclusive approach, combining projects, lectures, and constructive feedback to foster students' growth and development.Educated students in the Adobe suite, UX/UI designs, branding, & professional development.Fostered enduring relationships with students, offering ongoing mentorship and guidance post-course completion.