• Proficiently facilitated the integration and upkeep of key end-user technologies including Webex, Cisco video teleconferencing, Microsoft Teams, and Miro Virtual Whiteboard at MetLife.• Leveraged PowerBI to effectively drive team project success and meticulously oversee monthly Key Performance Indicators (KPIs) for service offerings.• Conducted daily stand-up meetings for team members to review project progress and statuses, fostering efficient collaboration and alignment within the team.

• Configured PSTNs to enable calling through Webex to over 100 Conference Rooms across MetLife's national campuses• Created documentation used by multiple teams on how to properly configure and deploy video conferencing equipment to the enterprise• Managed MetLife's Enterprise Virtual Whiteboarding solution that encompassed over 4000 users which included onboarding new users, virtual trainings, and auditing• Collaborated closely with operations, engineering, and development teams to establish robust monitoring systems and intuitive dashboards for essential technology services, ensuring optimal performance and reliability.• Championed automation initiatives by spearheading the implementation of SCIM provisioning to optimize user management on our Virtual Whiteboarding platform.• Utilized SharePoint to craft concise reference guides and distribute formal communications to users, facilitating seamless adoption and proficient utilization of our managed technology solutions.

• Implemented PowerBI’s data visualization tools to make reporting more efficient for my team and to monitor epics, features, tasks, user stories, and bugs• Interviewed stakeholders and developed key business documentation to improve team workflow• Delivered a mock feature that aids in guiding people on how to supplement their income in the UpWise app in a team-based innovation challenge that was judged by a panel of MetLife executives• Strong cross-departmental communication and teamwork skills between business stakeholders and scrum team

• Manned and walked the sales floor, proactively and reactively assisting customers with questions, concerns, and item purchases that best facilitates their fashion interest• Maintained up-to-date product knowledge and information on upcoming product releases of the entire shoe department to appropriately assist in customer purchasing• Aided customers in shoe purchases based on interests, promotions, and other sales parameters

•Promoted athletic events and promotions via social media to the residence halls, Greek system, student body, and community groups to encourage and increase student involvement at sporting events•Utilized Microsoft Excel to organize contacting information for Appalachian State Alumni and Junior Mountaineers Kids Club members in order to successfully advise members of upcoming events•Responsible for administrative duties including preparing marketing materials, placing orders with suppliers, and picking up promotional props for all Varsity events at Appalachian State