Owen Baker Email & Phone Number

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

- Modernized channel interfaces by leading a full-stacked team of developers, testers and business analysts that migrated legacy Soap web services to new Restful APIs leveraging Pega’s Central Decision Hub- Deconstructed Pega’s Next Best Action Advisor applet using a set of Restful APIs to create a headless interaction that can be used to integrate with Salesforce- Collaborated with UI/UX designers to create a redesigned 1:1 marketing experience for online banking customers that leverages Pega, Adobe Experience Manager and Restful APIs- Increased speed to market for credit card offers by reducing technical debit and exposing mainframe processes through configurable user interfaces- Acts as a liaison between marketing, retail banking line of business and IT teams to refine product and incorporate new features based on business value and corporate initiatives- Utilizes Jira and Confluence to manage and refine a backlog of user stories for two marketing products; credit card offer management and inbound one-to-one marketing- Negotiates with cross-functional teams to plan and prioritize backlogs for large scaled agile projects- Facilitates scrum team ceremonies including biweekly Sprint Reviews with demos for stakeholders - Works with Scrum Master to coach teammates on agile practices, creation of user stories and acceptance criteria

Pittsburgh, Pennsylvania, Us

- Designed and developed logic that increased the number of prescreened offers to customers and expanded marketing efforts into new digital channels using the Pega Marketing software platform- Worked with cross functional teams to document and refine project requirements using both Agile and Waterfall methodologies- Created design documentation and presented solutions to project team and stakeholders- Provided guidance as a subject matter expert and served as point of contact for development teams and Testing Center of Excellence- Assisted with developing functional test scripts, completed unit testing and participated in defect triage calls- Mentored peers on developing logic for the Pega platform

Pittsburgh, Pennsylvania, Us

- Served as team lead during a multi-year software migration from Chordiant Decision Management to Pega Marketing- Collaborated with MIS technology partners, software vendors and third party contractors to design, develop, test and implement PNC’s instance of Pega Marketing- Evaluated and redesigned existing business rules to improve efficiency and reduce overhead- Interfaced with line-of-business marketing and channel partners to deliver targeted marketing campaigns based on in-depth analysis of complex business requirements - Performed quality control tasks to ensure campaigns are developed accurately and adhere to corporate risk procedures- Identified, analyzed and documented defects during functional, UI and regression testing performed as team representative for corporate upgrades to Oracle-Siebel CRM and Microsoft Internet Explorer

Pittsburgh, Pa, Us

- Automated manual interactions with web applications for higher efficiency and accuracy, reduced administrative time through robotic process automation using Kapow Katalyst (Kofax RPA)- Conducted analysis of pickup and delivery planning to optimize routing though the use of GIS mapping- Facilitated third party software purchases from RPF to software pilots and implementation- Acted as a liaison between business functional users, developers and systems engineers- Used the SDLC to plan projects including the development and enhancement of web applications, iOS/mobile devices, implementing software upgrades and data integration- Supported third party and proprietary applications used for Credit and Collections, Freight Claims, Inbound and Outbound Planning, Shipment tracking and CRM- Conducted meetings with business stakeholders and domain experts to acquire details to document functional requirements- Upgraded and maintained corporate website with HTML, ASP, ASP.NET, CSS and VBScript - Worked with Marketing department to rebrand website, increase SEO and engage customers through email campaigns and social media- Provided training and application support to end users- Held webinars and presented at national transportation conferences- Analyzed data and created reports in SSRS and MS SQL- Assisted in systems and database troubleshooting- Supported Windows Servers (NT/2000/2003/2008) in virtual environment

Pittsburgh, Pa, Us

- Managed departmental technological needs through the development of computer applications, data analysis and application support- Coordinated IT projects, tested software and created user manuals- Filmed, edited and produced training videos used for employee development with operational procedures in an effort to improve efficiencies and lower freight claims- Developed, optimized and implemented procedures for terminal operations - Reviewed contracts for risk exposure, negotiated customer claims settlements- Analyzed data and created reports in SSRS and MS SQL

Pittsburgh, Pa, Us

- Created applications to support the flow of business and proved tools for high level decision making using SSRS and MS SQL- Advised internal and external customers of operating procedures and provided second level user support- Involved in server maintenance and daily IT operations

Boca Raton, Florida, Us

- Managed inventory, ordered merchandise, and organized sales. - Solved technological problems and administered advice to customers. - Performed daily maintenance, educated consumers and conducted Point of Sale Purchases, assisted in Front-end procedures.

Bentonville, Arkansas, Us

- Analyzed sales trends, managed daily Front End cash flow of over $75,000, ordered merchandise, evaluated department standards, and organized sales. - Interviewed potential associates, supervised over 300 employees, trained associates in Front End Procedures, maintained daily communication with associates, delegated tasks to associates. - Trained in all departments including HR, Finance, Photo Lab and Receiving.