Owen Levy Email & Phone Number

United Kingdom

* Led the L&D strategy for Chase International using Agile and Design thinking methods* Managed L&D processes and a global team of learning professionals to align with business needs and goals, and ensured audit readiness and oversight of all learning activities with various tools* Created learning content, internal comms campaigns and brand assets that enhanced the learning experience for colleagues using Adobe CC, Figma, camera, audio and lighting equipment* Partnered with Product Managers, Feature teams, customer teams, HR Business Partners, senior leaders and key stakeholders to make L&D initiatives a key part of Chase's success and viability*Used learning technologies and customer centricity to design and develop skill-focused and blended learning products* Supported new feature releases with our own feature release testing, knowledge sharing, upskilling, and updating of learning journeys and content* Built and led the Learning Experience team as an agile function based on Spotify’s model using squads, tribes, backlogs, user stories, initiatives and epics with JIRA - a true agile learning function

Edinburgh, Scotland, United Kingdom

Scotland

Interacting with customers via multiple social platforms, engaging & helping customers with resolutions. Creating pro-active content to engage with customers & drive customer service & analysing performance of Social Media using Lithium Solutions

Providing first class Technical Support & Troubleshooting in English & Danish via inbound calls, email & Social Media on behalf of PlayStation support.

Bachelor Of Science (B.Sc.), Computing And Digital Design

Education record