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Owen Mclachlan Email & Phone Number
Director of Customer Care at Paymentus
at
Paymentus
2 work emails found
@paymentus.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Care at Paymentus
Location
Toronto, Ontario, Canada
Company size
Who is Owen Mclachlan? Overview
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Quick answer
Owen Mclachlan is listed as Director of Customer Care at Paymentus at Paymentus, a company with 915 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at paymentus.com and a matched LinkedIn profile for Owen Mclachlan.
Owen Mclachlan previously worked as Customer Service Manager at Paymentus and Customer Service Supervisor at Paymentus. Owen Mclachlan holds Certificate, Telecommunications, A from Centennial College School Of Business.
Company email context
Email format at Paymentus
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{first_initial}{last}@paymentus.com
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AeroLeads found 2 current-domain work email signals for Owen Mclachlan. Compare company email patterns before reaching out.
Profile bio
About Owen Mclachlan
A hard working, inspiring leader with 15+ years experience in a call center environment. I have taken technical support and pre-sales calls, interviewed and hired employees, trained and supervised agents, supervised a team of call quality monitors, developed a call quality monitor system, reported stats, managed projects, and worked in workforce management.I enjoy working with people in many service related departments within the company, and leading a team of supervisors and customer service agents that contribute to the overall success of the company. I was a key contributor to a "One Sony" initiative between the service and support departments for the consumer electronics division. This increased service TAT and enabled agents to manage information immediately for the consumer.I am looking forward to my next challenge managing a call center and understand the importance of balancing call quality and the quantity of customer service contacts.
Listed skills include Call Centers, Customer Experience, Team Leadership, Leadership, and 24 others.
Current workplace
Owen Mclachlan's current company
Company context helps verify the profile and gives searchers a useful next step.
Paymentus
6 roles · 18 years
Owen Mclachlan work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
Customer Service Supervisor
CurrentCurrently co-supervising a team of 80 agents in a technical support / customer service department. I provide positive and constructive feedback on metrics, KPIs and work habits to team leads and agents. I take incoming calls when required and escalations, resolve cases (via phone and email), assist agents and B2B clients.I supervise and assist the trainer.
Oct 2015 - Present
Contact Center Supervisor
Sony Of Canada Ltd.
Supervised 12 direct reports in a technical support call center environment. I interviewed, hired, trained, coached and developed new employees. I also have experience working in warranty claims, escalations, call quality program development, and workforce management.I was directly involved in analyzing alternate schedules to respond to differing call.
Jul 2009 - Jun 2015
Business Analyst - Technical Support
Documented incoming calls from business customers regarding technical issues. Identified software performance and database issues. Found resolutions and remotely implemented them. Updated resolution statuses. Ran daily status and performance reports. Provided developers with common issues and resolutions for permanent fixes.
2008 - 2009
~1 yr
Technical Support Trainer & Qa Supervisor
I started out as a 1st level technical support rep, worked my way up to 2nd level and pre-sales, trainer, back up team lead and a call quality supervisor. My biggest accomplishment was training a third party call center overseas. I was part of a small team that developed and delivered training to 6-8 groups of 15-20 agents. Topics included were technical.
Oct 2000 - Apr 2008
Team & coworkers
Colleagues at Paymentus
Other employees you can reach at paymentus.com. View company contacts for 915 employees →
LP
Loida Paxson
Colleague at Paymentus
Minneapolis, Minnesota, United States, United States
View →
PM
Pantelis Mamouzellos
Colleague at Paymentus
St Catharines, Ontario, Canada, Canada
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PL
Paola Lastick
Colleague at Paymentus
Dallas-Fort Worth Metroplex, United States
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BE
Beverly Estacion
Colleague at Paymentus
Markham, Ontario, Canada, Canada
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AC
Ayan Choudhuri
Colleague at Paymentus
Kolkata, West Bengal, India, India
View →
JK
James Kim
Colleague at Paymentus
Blacksburg, Virginia, United States, United States
View →
SP
Snigdha Paul
Colleague at Paymentus
Canada, Canada
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LD
Lewis Delgado
Colleague at Paymentus
Carrollton, Texas, United States, United States
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SS
Samuel Santana
Colleague at Paymentus
North York, Ontario, Canada, Canada
View →
DM
Dan Mangiarelli
Colleague at Paymentus
Middletown, Connecticut, United States, United States
View →
Loida Paxson
Colleague at Paymentus
Minneapolis, Minnesota, United States, United States
View →
PM
Pantelis Mamouzellos
Colleague at Paymentus
St Catharines, Ontario, Canada, Canada
View →
PL
Paola Lastick
Colleague at Paymentus
Dallas-Fort Worth Metroplex, United States
View →
BE
Beverly Estacion
Colleague at Paymentus
Markham, Ontario, Canada, Canada
View →
AC
Ayan Choudhuri
Colleague at Paymentus
Kolkata, West Bengal, India, India
View →
JK
James Kim
Colleague at Paymentus
Blacksburg, Virginia, United States, United States
View →
SP
Snigdha Paul
Colleague at Paymentus
Canada, Canada
View →
LD
Lewis Delgado
Colleague at Paymentus
Carrollton, Texas, United States, United States
View →
SS
Samuel Santana
Colleague at Paymentus
North York, Ontario, Canada, Canada
View →
DM
Dan Mangiarelli
Colleague at Paymentus
Middletown, Connecticut, United States, United States
View →
2 education records
Owen Mclachlan education
Certificate, Telecommunications, A
Diploma, Computer Programmer Analyst Co-Op (3 Year Program)
FAQ
Frequently asked questions about Owen Mclachlan
Quick answers generated from the profile data available on this page.
What company does Owen Mclachlan work for?
Owen Mclachlan works for Paymentus.
What is Owen Mclachlan's role at Paymentus?
Owen Mclachlan is listed as Director of Customer Care at Paymentus at Paymentus.
What is Owen Mclachlan's email address?
AeroLeads has found 2 work email signals at @paymentus.com for Owen Mclachlan at Paymentus.
Where is Owen Mclachlan based?
Owen Mclachlan is based in Toronto, Ontario, Canada while working with Paymentus.
What companies has Owen Mclachlan worked for?
Owen Mclachlan has worked for Paymentus, Sony Of Canada Ltd., Quad Infotech Inc., and Epson America Inc..
Who are Owen Mclachlan's colleagues at Paymentus?
Owen Mclachlan's colleagues at Paymentus include Loida Paxson, Pantelis Mamouzellos, Paola Lastick, Beverly Estacion, and Ayan Choudhuri.
How can I contact Owen Mclachlan?
You can use AeroLeads to view verified contact signals for Owen Mclachlan at Paymentus, including work email, phone, and LinkedIn data when available.
What schools did Owen Mclachlan attend?
Owen Mclachlan holds Certificate, Telecommunications, A from Centennial College School Of Business.
What skills is Owen Mclachlan known for?
Owen Mclachlan is listed with skills including Call Centers, Customer Experience, Team Leadership, Leadership, Management, Supervisory Skills, Technical Support, and Workforce Management.
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