Owen Morgan Email & Phone Number

County Dublin, Ireland

• Team Lead, Global Pilot Team: Spearheaded team meetings, supported management with monthly operational reviews, and provided targeted coaching to enhance team performance.• Proxy Manager: Acted as proxy for my manager at any leadership meetings or team 1:1s they cannot attend• Mentor: Successfully mentored 9 colleagues in Customer Success and Sales, fostering professional growth and development over the past year.• Strategic Analyst: Completed a comprehensive review of all lost pilot accounts in 2023, identifying key trends and market insights, and presented actionable recommendations to senior leadership for future improvements.• Co-Lead, Out@In for EMEA: Unified smaller satellite offices and ensured consistent support for LGBTQ+ communities and employees, promoting inclusivity and cohesion.• Learning Product Champion, EMEA: Delivered impactful coaching and education sessions for EMEA CSMs and played a pivotal role in a project to enhance client onboarding processes.• Member, Global DIBs Council: Organized and facilitated DIBs (Diversity, Inclusion, and Belonging) conversations within EMEA, supported critical topics, and presented at team events and All-Hands meetings to cultivate a unified and inclusive work environment.• Employee Recognition Program: Designed and hosted the organization's employee recognition awards, celebrating outstanding contributions and fostering a culture of appreciation.

Dublin, County Dublin, Ireland

• Customer Success Manager: Successfully onboard and continuously mentor a global team of Customer Success Managers while managing a portfolio of customers across EMEAL and NAMER.• Project Management: Led and contributed to various projects, including:• Launching a Customer Success team to secure long-term agreements with enterprise paid pilot customers.• Drafting comprehensive training and education plans for Sales and Customer Success teams.• Developing and delivering product-specific training for a third-party outsourcing team, preparing them for client engagements.• Collaborating on a 'Recognition' team to enhance global leadership strategies for recognizing and rewarding team achievements.• Diversity Allyship Program: Facilitate workshops for peers and leaders as part of an internal Diversity Allyship Program, promoting open discussions to elevate Diversity, Inclusion, and Belonging (DIBs) conversations and guide approaches to sensitive topics.• Recognition: Awarded the prestigious 'Club Winner' for 2021/2022, recognizing the top percentile of LinkedIn employees.• Performance Excellence: Achieved a 94%-win rate for new pilot clients and maintained zero churn for standard contract clients, surpassing the sales team’s unsupported performance by threefold and exceeding the nearest team comparison by 18%.

County Dublin, Ireland

• Key & Enterprise Account Management: Managed a portfolio of key and enterprise accounts within EMEA, valued at $90M.• Program Design & Implementation: Designed and implemented a prioritization program for a large book of business, which was globally adopted by peers. This program enabled accurate reporting and strategic account prioritization and remains in use today.• Training & Development: Developed comprehensive learning and education plans for all new hires on my team. These plans were so effective that they were adopted by other teams within the Customer Success organization.• Churn Clinics Team Lead: Led 'Churn Clinics' aimed at identifying and mitigating potential churn risks. This initiative enhanced collaboration between Sales and Customer Success teams and resulted in saving tens of thousands in churn revenue.• Award-Winning Performance: Received four awards aligned with company culture and values, including two team-focused awards and two global recognitions for 'Demanding Excellence' and 'Acting Like An Owner.' These prestigious awards were voted on by my team, leadership, and cross-functional partners.

County Dublin, Ireland

• Managed a book of Key & Enterprise accounts within EMEA, valued at $90M.• Designed a program to help prioritise the large book of business. After being globally rolled out to my peers this allowed us to accurately report and strategically prioritise our accounts. The program is still being utilised today.• Developed learning and education plans for all new hires on my team, the impact of this was felt in the wider Customer Success organisation as other teams adopted my plans for their new hires.• Team Lead for hosting ‘Churn Clinics’ which were designed to identify and mitigate potential churn risks. This resulted in better collaboration between Sales & Customer Success, and tens of thousands of churn revenue being saved.• Won 4 different awards aligned to our culture and values. Two were team focused and the remaining two were global recognition for Demanding Excellence’ and ‘Acting Like An Owner’. These were important as they were voted for by my team, leadership and cross functional partners.

County Dublin, Ireland

Founded in 2006, Abrivia are a specialist recruitment and human capital solutions consultancy based in Dublin 2. They successfully established a reputation as one of the leading recruitment firms in the Irish marketplace. This was achieved by creating engaging partnerships with many of the largest and most prestigious indigenous and multinational organisations in the country.• Consistently hit KPI’s as well as personal and team targets on a regular basis. This included hitting €12.5K per month of revenue, 30 Business Development calls per week and 2 client visits per week.• Liaised with clients & hiring managers while also developing personal and company brand presence with new and potential clients. Typically I added between 2 & 4 new clients on a weekly basis. I was noted for my direct and honest approach, and clients trusted my recommendations.

Dublin

• Responsible for the creation of 50+ new clients and a consistent top 3 performer in terms of Business Development calls, client visits and live open roles. • Highest performing Financial Consultant managing the end-to-end recruitment process ensuring targets were achieved. Growth of over €90k from secured placements which was over 100% of my agreed target.• Created & maintained strong working relationships with Senior Leadership in client accounts. This resulted in me becoming their preferred consultant to work with, and ensured we were the sole agency working on some roles.• Drive cross-sell opportunities within the organisation involving the identification of potential placements with new or existing clients requiring a strong knowledge of other selection areas within HRM.

Ireland, Dublin

• Managed and coached a team of 5 administrators responding to over 700 active consultants.• Supported the team to achieve KPI’s and deal with various client facing issues.• Reviewed our policies & processes to identify areas for improvement. This included our payment validation process, where we reduced processing times by 50% because of previous delays and irritation to our consultants.• Undertook the responsibility to recruit and establish a second internal finance team within the organisation supporting a new business unit.

Dublin & London

• Managed a team of 9 consultants across two departments: the direct sales team and the customer service team. Successfully achieved a ‘Net Gain’ of members, which was the first time in eight years.• Coached & developed my direct reports as well as the establishment of success metrics and internal competitions to help drive performance and maintain motivation.• As a top performer I was seconded to London in 2014 to manage an underperforming sales team who moved up 80 positions (out of 96) on the company’s’ scoreboard, in terms of productivity.

Ireland

International Health and Fitness OrganisationManaged a team of 3 who dealt with existing customers regarding payments, debts, retention and general issues. Set KPI’s and Service Length Agreements for the company in order to ensure customer focus was maintained to a high level.Managed a team of 11 freelance coaches which involved organising and hosting workshops to improve the standard of the coaching that was taking place. This resulted in an increase in class participation.Responsible for recruitment and organising assessment days for various roles within teams.

Cambridge, United Kingdom

Global company which specialises in the conversion, modification, maintenance and support of military, commercial and business aircraft.Worked as an Assistant Account Manager to the department’s Business Development Consultant to identify potential contracts and to organise company’s visits and site tours.Communicated with Senior Account Managers to seek input while drafting commercial documents regarding bid work for potential contracts.The team successfully won 4 of the 6 contracts which I also worked upon. The responsibility of being the point of contact for any queries was then delegated to me.Gained experience regarding negotiations and effective methods of communication while acting at the point of contact.Drafted numerous commercial documents to be presented to senior management and then to potential clients.

Cambridge, United Kingdom

Global company which specialises in the conversion, modification, maintenance and support of military, commercial and business aircraft.Worked as an Assistant Account Manager to the department’s Business Development Consultant to identify potential contracts and to organise company’s visits and site tours.Communicated with Senior Account Managers to seek input while drafting commercial documents regarding bid work for potential contracts.The team successfully won 4 of the 6 contracts which I also worked upon. The responsibility of being the point of contact for any queries was then delegated to me.Gained experience regarding negotiations and effective methods of communication while acting at the point of contact.Drafted numerous commercial documents to be presented to senior management and then to potential clients.Worked with an external consultant to examine current working practices around the company’s bidding processes and project management to highlight areas for improvement and change.Responsible for analysing data for group research which was then drafted into reports and presentations to various levels of management.Organised two analysts work that were also responsible for quantifying results to be later presented.

Bachelor Of Commerce, Marketing & Management., 2.1

Activities and Societies: Captain and team player for UCC Tennis Club. Committee Member for UCC Sports Council. Member of the Ultimate.

Leaving Certificate