Promoted to lead Rocket Companies enterprise-level Issue Management program, consolidating 17 disparate workflows from across the organization into a single process promoting efficiency, accountability, and visibility• Built and developed a 4-person team within 1-year, fostering a culture that promotes psychological safety, collaboration, and ongoing professional growth• Developed strategic plans and maturity goals for key IT risk and Issue themes including asset management,configuration management, vulnerability management, and secure development• Built a sustainable process for determining cross-functional risk remediation priorities between risk, assurance,technology, and legal executive stakeholders• Aligned Issue and Vulnerability Management processes with existing Agile product development and portfoliomanagement processes• Led the implementation of the Auditboard Issue Management solution• Acted as secretary of Rockets’ IT risk decisioning committee• Interpreted and communicated Issue and Vulnerability trends and patterns for executive leadership, utilizingcreative data visualization and presentation techniques to maintain buy-in and engagement

Acted as a trusted Technology Risk Advisor to leaders of several prominent consumer brands across the mortgage, personal lending, credit card, and consumer mobile apps.• Reduced total Issue volume by over 40% YoY from 2022 to 2023 by establishing a strategic program vision,building strong relationships with key stakeholders, and gaining cross-functional alignment around commongoals; recognized with company-wide “best execution” award for my progress• Planned, performed, and authored Information Security Risk Assessments utilizing the FAIR methodology,balancing quantitative and qualitative risk analysis to deliver optimum value to stakeholders and balancemultiple aggressive delivery timelines• Redesigned Rocket Companies’ annual information security risk assessment process to align with companystrategic goals and structure• Developed post-acquisition risk and security integration strategy for Rocket Money, enhancing synergy andminimizing risk• Built and managed end-to-end information security policy exception and risk acceptance processes, massivelyreducing tacit acceptance of risk across the organization• In partnership with Legal and Technology Stakeholders, led enterprise-level Multi-factor Authentication andEncryption initiatives, ensuring 100% compliance with NYDFS Cybersecurity Rules and GLBA Safeguards.• Prepared presentations and reports for C-suite audiences, the Board of Directors, Audit Committee, regulators,and investors• Led the configuration, roll out, and adoption of the ServiceNow Issue Management solution within theIntegrated Risk Management Platform, engaging over 5,000 technology team members and leaders with theplatform and process.

- Intern with Escrow Accounting Team at the nation’s largest independent provider of title insurance, valuations, and settlement services- Developed VLookup and HLookup tools to audit ingoing and outgoing transactions- Created pivot tables to summarize vendor payment data- Organized data and created scalable frameworks for tracking reporting deadlines- Used proprietary accounting software to track internal transfers- Reconciled and Audited Transactions within bulk escrow accounts- Worked closely with a team of four on a high volume of transactions in a fast-paced environment

Led a project to create a conversation-based ESL Program at a nonprofit that provides short-term and long-term housing, as well as other resources, for internationals in Detroit and New York.

- Implemented website and social media analytics tools- Summarized and presented data to assist leadership in making marketing, branding, and merchandising decisions- Planned digital marketing campaigns to drive website traffic and increase sales of natural hair care products