Undertaking business analysis activities on projects for various high profile clients within the UK.Responsibilities include:- Mentoring offshore members of the team and junior members of the team- Supporting the bid and resource estimation process for new projects- Ensuring requirements traceability from point of capture through to solution- Controlling scope of projects, to ensure what is delivered meets client's expectations and additional requests are handled as chargeable change requests- Facilitating Client workshops- Introducing alternative methods of requirements capture through the use of wireframes and prototypesKey Deliverables- Commercial Buy-to-let Mortgage Servicing. Leading analysis activities to capture Client requirements to build a custom system to service Buy-to-let mortgages. Through facilitating several client facing workshops, playing back requirements and confirming sign off, we were confident as a project team that the solution met the client needs.- Broker Referral System. Working closely with a leading UK bank to create a new Broker referral channel that increased customer retention by 10%. The project involved managing both internal and external stakeholders to establish business processes that met the needs of both.

Providing business analysis predominantly within an Agile framework for projects around the globe.Responsibilities include:- Product Owner, working alongside an offshore development team- Enforcing benefits management and realisation across all projects- Mentoring others on benefits management- Ensuring all requirements gathered can be traced back to a business benefit- Defining scope of projects to avoid delays to project delivery and to reduce the risk of project overspend- Facilitating process mapping workshopsKey Deliverables- Secured Recoveries for Northern Ireland. Leading analysis activities to design a process to service secured debt recovery work within Northern Ireland. Also working closely with in-house developers to translate the process into a technical specification from which they were able to build a system.Specialist Knowledge within the following areas:- Finance- Secured and Unsecured Debt Recovery

Acting as a Business Analyst for a small commercial bank to deliver IT change projects. Key duties included:- Requirements Gathering- Business Process Mapping- Internal & Third Party Stakeholder Management- Project SupportAlso performing the role of a Test Manager carrying out duties such as:- Unit Testing- Managing User Acceptance Testing (UAT)- Creation of Test Strategies- Creation of Test PlansKey Deliverables:- Implementing a formal testing strategy for supporting the release of a major system upgrade which effected all business areas

Acting as Business Analyst to help deliver IT related projects across the business and providing Project Management support when required. Working closely alongside in-house and third party developers. Reviewing test plans and actively involved in the testing cycle. Providing support and training during post-implementation phases.Voted for reward and recognition achievement within 3 months of starting role.Awarded Best Nemo Newcomer 2015.Awarded Best Nemo Team 2015.Key Deliverables:- Core IT System Migration. Delivered within 7 months of project initiation, with the assistance of only 2 other Project Team members. Involved throughout full system migration process from Requirements, through Testing to Implementation and Post-Project Support. Managed multiple work-streams simultaneously, acting as both a Business Analyst and Project Manager working alongside other members of the team and third party providers.- European Mortgage Credit Directive (EMCD). Documenting as-is and to-be core business processes with key business representatives for a regulatory change project.- Delivered Process improvements to Sales department, resulting in an increase in direct business and exceeding performance on aggressive monthly sales targets- Successful upgrade of Personal Development & Complaints system, acting as both Business Analyst and Project Manager

Working as part of the Council's Business Improvement Team, to deliver savings and efficiencies via multiple cross-departmental projects.Responsibilities included:- Programme Support Officer to a Collaborative working project between the Vale and Cardiff Council- Performance co-ordinator for entire Resources department.- System support for the Council's electronic procurement system.- Lead data analyst within the Business Improvement Team.- Project support to all departments within the Vale of Glamorgan Council.- Organising and facilitating meetings / workshops.- Eliciting and modelling requirements using swim-lane diagrams and other modelling techniques.- Representing the Vale of Glamorgan Council at external events and conferencesKey Achievements:End-to-end project support, working in conduction with the web development team to deliver payment process improvements to various council services via internet payments for planning applications and annual licence fee payments.Developed an in-house Business Improvement Toolkit to increase awareness and knowledge of business improvement techniques and strategy within the Vale of Glamorgan. The project involved managing the workload of a Foundation Modern Apprentice to produce an online toolkit which is now hosted on the Council's Intranet.

Collecting water samples out on site as part of a team, representing the company in a professional manner.Analysing large data sets and producing professional reports for various clients.Providing support and development for the company website utilising Drupal Content Management System.Project planning.Organising equipment for projects.Testing and calibrating scientific instruments used during environmental surveys.Assisting warehouse staff in building maintenance.

Working as a lifeguard, as part of a team.Providing and maintaining a high quality service to members of the public whilst ensuring their safety.Teaching swimming lessons.Organising fitness activities.Engaging with members of the public.Providing a high level of customer service.