Spearheaded process improvement initiatives, automating data handling to increase operational accuracy and efficiency by 20%, directly contributing to smoother business operations and cross-functional coordination.Process Point of Sale (POS) data for demand forecasting, ensuring timely updates for internal stakeholders.Develop and maintain detailed process documentation, automating administrative tasks to reduce manual errors.Generate and analyze 5+ daily data reports using Microsoft Excel (Pivot Tables, Vlookups) and Access Queries, delivering actionable insights for cross-departmental data requests.Coordinate daily pricing and promotional updates, collaborating with internal teams to support operational consistency and customer satisfaction.

Managed the Saxbys Brand Ambassador program, facilitating communication and supporting external relations.● Led a website redesign project, collaborating with cross-functional teams on content creation and productpresentation, utilizing project management and organizational skills for meeting and document coordination.● Created marketing content using Canva and Adobe Lightroom, contributing to increased engagement and visibility.● Supported communication efforts by organizing presentations and documentation, assisting with administrativeduties for streamlined operational processes for internal and external stakeholders.

Managed a team of 17 employees for a new café, overseeing operations, staffing, and customer engagement.● Delivered public speaking engagements and led campus outreach initiatives to boost community awareness.● Created weekly financial reports by pulling data from the TOAST system and simplifying data for leadership use.

Directed a team of 30+ employees, optimizing workflow, ensuring operational efficiency, and maintaining highlevels of customer satisfaction in a fast-paced environment.● Scheduled and managed staffing for events by managing multiple tasks and internal processes under pressure.● Ensured compliance with safety standards and protocols, which improved customer satisfaction rates

Supported day-to-day operations and facilitated communication between staff and students’ parents, for seamlessprogram execution and improved communication processes reflected in response times and efficiency.● Assisted with administrative tasks, managing student records, scheduling, and maintaining accurate documentation