Owen Robinson Email & Phone Number

Tacoma, Wa, Us

In my role I have a heavy emphasis on program development within our complex organizational environment. I am responsible for developing a portfolio of solutions including on-site and off-site trainings, administrative systems, and non-training development opportunities for a diverse workforce of nearly 4,000 employees.• Supervisor and guide the CI Learning Team composed of two HR Analysts, an instructional designer, and an HR Specialist.• Represent Human Resources as our Technology Risk Advisory Board member. Heavy collaboration with IT to guide project initiatives and roadmap.• Employing the practices of program development to establish systems, processes, and strategy for Citywide Learning and Development.• Performing analysis of the organization to develop a portfolio of trainings that meet the needs of various stakeholders throughout the organization, align with strategic priorities of the organization, and develop our workforce to meet the needs of ever-changing work.• Evaluating current programs, procedures, and practices to champion a diverse and inclusive learning program that equitably distributes learning resources and opportunities.• Working with other training-providing workgroups to provide strategic, logistical, and administrative support of decentralized training offerings• Partner with stakeholders to develop an organizational approach and structure to the overall portfolio of trainings offered by the City.• Streamlining administrative processes and regular reporting through the use of existing technology and exploring future enhancements.• Recommending alternative training methods, technology, and best practices for making training efficient and accessible to staff and adaptable to different styles of learning.• Managing the training budget and tracking expenditures.• Contracting with vendors and identifying internal resources to offer onsite trainings.• Managing the Citywide Tuition Assistance Program.

Seattle, Wa, Us

• Built a Learning & Development Program for a distributed workforce of 200 employees, ending a dependency on outside consultants.• Developed and delivered learning experiences to improve employee knowledge of business and consumers.• Rebuilt new hire onboarding training to effectively meet learning objectives.• Built and facilitated Management Fundamentals training program (via Google Classroom) for 50+ supervisors.• Collaborated with Human Resource Business Partners to deliver training in support of HR initiatives.• Managed all Instructional Design needs for the organization.

Seattle, Wa, Us

In February of 2019 I took on the additional responsibility of managing Operations at RealSelf. This included management of 2 employees, full ownership of operations budget, building safety/security, and facilities, and office management.

Boston, Massachusetts, Us

• Served as a coach for all staff - increased skill and ability to effectively support a diverse group of students.• Acted as local liaison with national Year Up staff to deliver program updates and support company-wide initiatives.• Focused on programmatic process improvement and refinement of training delivery.• Supported a new cohort of 160 young adults every 6 months - exceeding 85% retention target for cohorts I managed.

Boston, Massachusetts, Us

• Lead all Human Resources work for Seattle & Bellevue including Performance Management, Recruiting, Professional Development, and 1:1 coaching.• Handled employee benefits and onboarding including open enrollment elections and I9 work.• Lead Employee Relations activities for our location.• Recruited and hired 30+ staff during two leadership transitions at the Executive Director level.• Successfully completed the Year Up Emerging Leaders year-long development program with capstone project on change management of KM adoption.• National Coaching Excellence Award winner for 2016 in recognition of my leadership skill.

Boston, Massachusetts, Us

• Responsible for the human capital needs at our site. • Managed professional development for staff and played a key role in rolling out people effectiveness initiatives. • Primary HR contact for all staff, I managed activities including, but not limited to, recruitment, on-boarding, performance reviews, and team/individual professional development.

Boston, Massachusetts, Us

• Facilitated classroom training; four 90 minute classes daily.• Built and delivered adult learning modeled curriculum on topics of Business Applications and Quality Assurance & Software Testing.• Local SME and administrator for Learning Management System (Schoology). Managed day-to-day student needs and staff user training.

Austin, Texas, Us

• Managed a team of 10 - 20 Search Engine Optimization Specialists. Duties included performance coaching, quality assurance, customer escalation, process improvement, new hire training, and technical guidance for an additional team of 50+.• Lead Project Management collaboration efforts for SEO team including internal data dashboard development sprints.

Austin, Texas, Us

• Responsible for 120+ customer accounts including ticket prioritization, monthly reporting, peer quality review, SEO optimization, as well as SEO technical support to 300+ staff.

Austin, Texas, Us

• Managed an account load of 120 customer websites• Wrote homepage copy and meta information in support of SEO strategies• Provided SEO recommendations through market and keyword research • Coordinated marketing and strategy information with account managers• Analyzed performance of SEO with a focus on keyword rankings and the quantity of sales referrals

Seattle, Wa, Us

• Created custom Photoshop graphics for banners, ads, and company website page• Developed web pages (HTML) for new and existing websites• Wrote and edited website copy for product landing pages• Coordinated site projects between copywriters, designers, and management• Maintained active presence on individual corporate blog and community forum• Analyzed and created SEO strategies for product landing pages