Owen Robinson Email & Phone Number

Tacoma, WA, US

• In my role I have a heavy emphasis on program development within our complex organizational environment. I am responsible for developing a portfolio of solutions including on-site and off-site trainings, administrative.
• Supervisor and guide the CI Learning Team composed of two HR Analysts, an instructional designer, and an HR Specialist.
• Represent Human Resources as our Technology Risk Advisory Board member. Heavy collaboration with IT to guide project initiatives and roadmap.
• Employing the practices of program development to establish systems, processes, and strategy for Citywide Learning and Development.
• Performing analysis of the organization to develop a portfolio of trainings that meet the needs of various stakeholders throughout the organization, align with strategic priorities of the organization, and develop our.
• Evaluating current programs, procedures, and practices to champion a diverse and inclusive learning program that equitably distributes learning resources and opportunities.

Seattle, WA, US

• Built a Learning & Development Program for a distributed workforce of 200 employees, ending a dependency on outside consultants.
• Developed and delivered learning experiences to improve employee knowledge of business and consumers.
• Rebuilt new hire onboarding training to effectively meet learning objectives.
• Built and facilitated Management Fundamentals training program (via Google Classroom) for 50+ supervisors.
• Collaborated with Human Resource Business Partners to deliver training in support of HR initiatives.
• Managed all Instructional Design needs for the organization.

Seattle, WA, US

In February of 2019 I took on the additional responsibility of managing Operations at RealSelf. This included management of 2 employees, full ownership of operations budget, building safety/security, and facilities, and office management.

Boston, Massachusetts, US

• Served as a coach for all staff - increased skill and ability to effectively support a diverse group of students.
• Acted as local liaison with national Year Up staff to deliver program updates and support company-wide initiatives.
• Focused on programmatic process improvement and refinement of training delivery.
• Supported a new cohort of 160 young adults every 6 months - exceeding 85% retention target for cohorts I managed.

Boston, Massachusetts, US

• Lead all Human Resources work for Seattle & Bellevue including Performance Management, Recruiting, Professional Development, and 1:1 coaching.
• Handled employee benefits and onboarding including open enrollment elections and I9 work.
• Lead Employee Relations activities for our location.
• Recruited and hired 30+ staff during two leadership transitions at the Executive Director level.
• Successfully completed the Year Up Emerging Leaders year-long development program with capstone project on change management of KM adoption.
• National Coaching Excellence Award winner for 2016 in recognition of my leadership skill.

Boston, Massachusetts, US

• Responsible for the human capital needs at our site.
• Managed professional development for staff and played a key role in rolling out people effectiveness initiatives.
• Primary HR contact for all staff, I managed activities including, but not limited to, recruitment, on-boarding, performance reviews, and team/individual professional development.

Boston, Massachusetts, US

• Facilitated classroom training; four 90 minute classes daily.
• Built and delivered adult learning modeled curriculum on topics of Business Applications and Quality Assurance & Software Testing.
• Local SME and administrator for Learning Management System (Schoology). Managed day-to-day student needs and staff user training.

Austin, Texas, US

• Managed a team of 10 - 20 Search Engine Optimization Specialists. Duties included performance coaching, quality assurance, customer escalation, process improvement, new hire training, and technical guidance for an.
• Lead Project Management collaboration efforts for SEO team including internal data dashboard development sprints.

Austin, Texas, US

• Responsible for 120+ customer accounts including ticket prioritization, monthly reporting, peer quality review, SEO optimization, as well as SEO technical support to 300+ staff.

Austin, Texas, US

• Managed an account load of 120 customer websites
• Wrote homepage copy and meta information in support of SEO strategies
• Provided SEO recommendations through market and keyword research
• Coordinated marketing and strategy information with account managers
• Analyzed performance of SEO with a focus on keyword rankings and the quantity of sales referrals

Seattle, WA, US

• Created custom Photoshop graphics for banners, ads, and company website page
• Developed web pages (HTML) for new and existing websites
• Wrote and edited website copy for product landing pages
• Coordinated site projects between copywriters, designers, and management
• Maintained active presence on individual corporate blog and community forum
• Analyzed and created SEO strategies for product landing pages