Senior Operator
Current- Conduct open source intelligence (OSINT) investigations to identify and analyze life-safety incidents that could pose a threat to client assets.
- Help develop and maintain standard operating procedures (SOPs) to ensure consistent and effective investigations, and provide guidance to a team of analysts to ensure adherence to SOPs.
- Train and onboard new analysts of all backgrounds in OSINT investigation techniques, security concepts, and client communication.
- Provide timely and informed responses and customer service for security-related requests from the client, ensuring that all communications are professional, clear, and accurate.
- Served as a point of contact between the team and client to effectively task assignments and ensure their completion.
- Provided administrative support to ensure the team's ability to seamlessly operate with timely information and support structures to ensure robust performance.