Technical SummarySystem: AD, AD Forest, ADFS, NPS, DHCP, NTP, TACAS, WSUS, GPO, CA, LAPS, RDP, VNC, NAS, vSAN, vSphere, vCenter, HyperV, HyperVisor, AWS, MDM, Microsoft Server, Linux Server, SSH, TFTP, FTP, SMB, SMTP, AFP, Mailgun, Application Tunneling, IOT, Windows Kiosk Mode, Jump Host, IPMI, iDRAC, ESXi, Server Patching, Tenable Nessus, Syslog, NDR, BeyondTrust Remote Desktop Admin, VM, RAID, Microsoft Entra, Veeam Backup, RV Tool, Github, Remote Desktop Manager, Ansible, Visual Studio, Powershell, Bash, REST APINetworking: SDWAN, Routing, Switching, VPN, ASA, DMZ, Site-to-Site Tunneling, VLAN, LAN, WAN, AP, Wifi, DNS, Load balancing, Network Design, CCTV, NAS, SAN, Firewall, Subnet, Nslookup, Traceroute, Telnet, WLCTools: Clickup, ABM (Apple Business Manager), Apple Configurator 2, inHouse Inventory System, inHouse Ticketing tool, Workspace Intelligent Hub(WS1), Confluence, Bomgar, Grafana, FOG server, Macrium, Data Studio, Microsoft Sharepoint, Zoom Admin, Ysoft SafeQ portal, ServiceNow Ticketing system, Salesforce Remedyforce Ticketing System, AVAYA Chat tool, Citrix remote desktop, Microsoft Azure, Office 365, Active Directory, AVAYA Deskphone, Symantec VIP Access Manager Console, McAfee WES Console, PAPM Console, Software CenterOperating System: Microsoft Server, MacOS, Microsoft Windows XP, 7, Microsoft Windows 10, 11, IOS, Android, iPadOS, LinuxSoftware: Zoom, Microsoft Sharepoint, Microsoft Team, Adobe Acrobat, JetBrains, Falcon Crowdstrike, Dell Support Assist, Lenovo Vantage, Seatalk, Microsoft Office product, Skype for Business, OneDrive, Java, Internet Explorer, Cirrato, Safenet, McAfee Antivirus, Cisco VPN, Cove VDI, Blackberry Work App, TigerConnect, EasishareHardware: Lenovo laptop, Dell laptop, Dell desktop, Macbook, Mac Mini, iMac, Dell server, iPad, Android phones, Iphones, Logitech tablet, Logitech Meetup VC set, Logitech Rally VC set, ASUS mini PC, Polycom, Avaya deskphone, Avaya conference phone, WACOM tablet, iMin tablet, Maxhub TV, Jabra conference speaker, Fujixerox printers
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Enterprise Solutions ManagerVerify8Singapore
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It Delivery LeadVerify8 Mar 2024 - PresentSingapore
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System EngineerSea Jan 2023 - Mar 2024Singapore- Provide system operations support and administration; monitor regional system and storage infrastructure performance and the resolution of technical problems- Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps- Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions- Recommend system modifications to improve service quality and stability. Develop good configuration best practices and guidelines- Ensure current configurations are documented clearly and accurately in Knowledge Base- Perform, monitor and audit configuration changes across critical regional devices or services, and ensure they are supported with authorised change requests- Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades- Develop and share tested methods in remediating common or highly critical vulnerabilities -
Helpdesk Engineer, Corporate ItSea Dec 2020 - Dec 2022Singapore
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It Support TechnicianNec Asia Pacific Pte Ltd Aug 2018 - Dec 2020Singapore• Provided First Call Resolution (FCR) technical support via phone calls and email. Ensure calls and emails are answered and responded in a timely manner. • Performed level one troubleshooting for every reported incident and escalate accordingly to the correct responding support team to avoid unnecessary escalation.• Generated daily basis reports for operational usage. Ensure service agents are well performed and always deliver the services within the targeted service level.• Awarded “Service Excellence Award” within a year of service for receiving a most compliment for technical support and customer service. -
Service Desk AnalystDxc Technology Nov 2017 - Jul 2018Selangor, Malaysia• Provided First Call Resolution (FCR) technical support via phone calls and chat tool. Ensure calls and chats are answered and responded in a timely manner. • Performed level one troubleshooting. By remote session or guiding through phone calls for every reported incident and escalate accordingly to the responding support team.• Worked beyond Knowledgebase. Providing support and solution out of the Knowledge base to decrease the escalation rate and increase customer satisfaction.• Supported multiple types of the user from different departments. Approached user with appropriate way depending on the user’s understanding of IT while handling incidents in a professional manner with empathy and calm enraged user to reduce complaint rate. -
InternXynapse Asia Sdn Bhd Mar 2017 - Jun 2017Kuala Lumpur, Malaysia
Owi Wei Shen Education Details
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Computer Science
Frequently Asked Questions about Owi Wei Shen
What company does Owi Wei Shen work for?
Owi Wei Shen works for Verify8
What is Owi Wei Shen's role at the current company?
Owi Wei Shen's current role is Enterprise Solutions Manager.
What schools did Owi Wei Shen attend?
Owi Wei Shen attended Multimedia University.
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