As Director of Forest IT Solutions, which I founded in 2013, I’m deeply involved in every aspect of running a successful IT support business. From overseeing day-to-day operations to shaping strategic direction, I lead with a hands-on approach, ensuring our clients receive the best service possible. My mission is to provide small businesses with reliable, cutting-edge IT solutions that drive efficiency, security, and growth.Leadership & Strategic FocusRunning an IT support company demands both technical expertise and strong business acumen. I am responsible for managing client relationships and ensuring the delivery of exceptional IT services. Whether advising on IT infrastructure, recommending cybersecurity enhancements, or implementing disaster recovery plans, I maintain a customer-centric focus that ensures businesses can operate with confidence.Services & ExpertiseAt Forest IT Solutions, we specialise in comprehensive IT services, including Backup, Disaster Recovery & Business Continuity, SaaS Protection, Cyber Security, Email Security, Endpoint Detection & Response, IT Security Consultancy, Microsoft 365, and 24/7 IT Helpdesk support. I personally all accounts, tailoring our services to the unique needs of each business we support. Our hands-on approach sets us apart - we don’t just provide IT support; we become a trusted partner in our clients’ success.Driving Innovation & Continuous ImprovementAs Director, I am responsible for not only delivering solutions but also for anticipating future trends in the IT landscape. I actively seek out new technologies, such as AI-driven tools, that can help improve the efficiency, security, and scalability of our services. Keeping our services at the forefront of innovation while maintaining a personal touch is a key focus for me.A Personal Approach to IT SupportI believe that IT support isn’t just about fixing issues - it’s about creating lasting relationships. I work closely with clients to understand their specific business needs, offering tailored solutions that not only resolve problems but help them plan for future growth. My focus is on delivering proactive support that prevents issues before they arise, saving clients time and reducing business risk.Community InvolvementOutside of work, I’m passionate about giving back to the community. As a volunteer repairer at my local Repair Café, I find great satisfaction in fixing items that might otherwise end up in a landfill, while also connecting with a diverse group of people from the community.