Oyebanke Adeleke, Phri Email & Phone Number

United Kingdom

In this role, I managed day-to-day operations for hirers, ensuring seamless venue coordination, strengthening client relationships, boosting customer satisfaction, and generating referral business for the venue.I also train and onboard new staff, improving team efficiency and venue knowledge.

Lagos, Nigeria

Lagos, Nigeria

In this role, I am responsible for providing specialized HR services including employee engagement and staffing development, I establish and maintain business relationships with all customers both internal and external. I manage the end to end process of executing all clients’ requests and ensuring requests are delivered at the defined level of quality. I ensure the welfare of associate staff and timely resolution of any complaints from the staff.I recommended, and implemented dynamic policies, programs, and initiatives to optimize employee morale and boost productivity.I also established solid and trusting partnerships through exceptional relationship-building skills; utilized positive energy and interpersonal abilities to secure employee and management trust.

Lagos, Nigeria

In this role, I supervise and coordinate team's daily activities to ensure achievement of the team's KPI and adherence to Customer Service performance standardsI facilitate periodic team meetings and briefing sessions to establish and communicate targets and work plans, consistent with the overall goals. Some of my achievements include:• Developed and implemented a performance development program for 24+ staff focused on performance management.• Developed and executed an incentive program — reward initiative which improved employee morale and motivation• Designed and led delivery of weekly performance review in the department highlighting the area of improvement.

Lagos

Facilitated processes to ensure quality service delivery and agreed standards/benchmarks of the contact center. Organized and scheduled staff members for training in line with the skills and competency requirements for the different levels. Designed quality performance worksheet to evaluate and monitor the service level of staff members

Acted as the first contact point for Platinum customers, resolving all inquiries, requests and complaints.Performed business retention activities and educated customers on the Bank's products and service offerings.Demonstrated excellent and friendly telephone etiquette in interaction with customers.Provided guidance and solutions on a wide range of E-business products and services such as Electronic Payment solutions, Telephone Banking, Mobile Banking and Internet Banking solutions.

Lagos, Nigeria

Responsible for resolving all inquiries, requests and complaints of customers.Ensured prompt resolution and followed up on pending escalations.Partnered with cross-functional departments to deliver complaint resolution

Lagos, Nigeria

Facilitated customer awareness campaign of add-on bank services thereby generating daily sign ups.Improved the account opening rate on a weekly basis.Led a team of 6 officers on weekly storm to drive sales and increase the branch's profitCreated an adequate filing system for forms required for daily use.

Bachelor Of Arts (B.A.)

Activities and Societies: ANUNSA

Master'S Degree, Business With Human Resources Management

Modules covering Leadership and Management Development, Strategic Management for Competitive Advantage, Organisational Behaviour.