Oyku Kural Email & Phone Number

Espoo, FI

Helsinki, Uusimaa, Finland

Technical Producer for the team responsible for the internal game engine powering Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters.

Helsinki, Uusimaa, Finland

Helsinki, Southern Finland, Finland

Community Manager for Angry Birds Journey and Small Town Murders, creating the go-to-market strategy and engaging players through optimized social media strategies.

Karlsruhe Area, Germany

• Emnicon provides software solutions for German banks, focusing on a variety of fintech products.
• Adapted project management tools to align with KPIs and unique project needs, streamlining workflows.
• Collected and analyzed data to spot project obstacles early and implement targeted improvements.
• Bridged communication gaps and managed issue escalations, supporting teams in prioritizing tasks effectively.
• Translated project progress into billable data, creating monthly reports for upper management to ensure clear and consistent updates.
• Clarified expectations and transformed project projections into actionable technical requirements.

Istanbul, Turkey

• Managed the product backlog for Wolfteam in collaboration with the operations team and studio, ensuring stakeholders were aligned and informed with the necessary business context.
• Oversaw all product operations for Wolfteam, leading a team of nine specialists.
• Defined and prioritized product requirements and features for a free-to-play FPS game, focusing on player engagement and monetization mechanics.
• Directed live operations, analyzing and adjusting in-game events and offers to optimize player experience and revenue.
• Tracked key performance indicators (KPIs) and developed strategies to support long-term success and sustainability.
• Acted as the primary liaison between the game studio and internal project teams to streamline communication and project alignment.

İstanbul, Türkiye

• 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐂𝐨𝐧𝐭𝐫𝐨𝐥: Ensured high-quality support delivery by managing a team of three quality control agents who oversaw the performance of 35+ external support agents (Teleperformance).
• Collected and analyzed KPIs for both internal and external support teams using Tableau and DB Visualizer to enhance service quality.
• Collaborated with documentation and localization teams to produce accurate, player-centered content.𝐒𝐮𝐛𝐣𝐞𝐜𝐭-𝐌𝐚𝐭𝐭𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 (𝐀𝐜𝐜𝐨𝐮𝐧𝐭): Managed the account recovery process, focusing on minimizing friction for both.
• Developed solutions to reduce pain points in the recovery process, aiming for a smoother player experience.𝐄-𝐬𝐩𝐨𝐫𝐭𝐬 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐋𝐞𝐚𝐠𝐮𝐞 𝐑𝐞𝐟𝐞𝐫𝐞𝐞: Officiated matches, ensuring fair play and adherence to Riot’s.

İstanbul, Türkiye

• Defined SEO success metrics and developed comprehensive reporting to communicate performance insights and progress toward KPIs focused on customer engagement.
• Analyzed website traffic and performance using Google Analytics, Omniture, and internal search engine tools to guide data-driven decisions.
• Monitored and reported on the Recommendation Engine data (Prudsys Client), identifying trends to enhance personalization and relevancy.
• Tracked conversion rates for internal search keywords and generated strategies to drive increased transaction volume.
• Conducted ongoing search optimizations, refining internal search functionality to improve user experience and engagement.

Antalya, Türkiye

Antalya, Türkiye

İstanbul, Türkiye

Cloud Seeding Operations Project

Master Of Arts - Ma, Brand Management, Innovation&Creativity

Activities and Societies: Karls'Gamers Initiative Founder, Tutor for New Master Students.Thesis: An Informal Communication Framework as a.

Premaster, Management

Bachelor'S Degree, Atmospheric Science Engineer

Activities and Societies: Vice-Chairman in Ice Sports Club Founder Member of Carting Club Member of TİMİS Drama Club, Member of İTÜ.

Science

Thesis Project: Pollination of Greenhouse Tomatoes by Bumblebees