Oymoon Ng Email & Phone Number

Malaysia

Malaysia

Malaysia

Role & Responsibilities and Achievements:(1)Involves and accountable for strategic planning, business development and financial budget-Build up the new Trade Reference business unit from zero base. With a team of 4 sales person to achieve the performance of 100 accounts within 8 months, as compared with the only 200 total active accounts for past 8 years CBM in operation.-Launched new features and new products, for example Litigation module, trade reference module, Property Asset Listing & Proxy Price and Financial Crime Management Solution-Builds new relationship and manages relationship with regulator and GLCs i.e. Bank Negara Malaysia, PDPA Commissioner, EPF, Securities Commission, TNB, TM, Bursa Saham Malaysia, Cagamas, Maxis, Digi, Orix, Hong Leong Investment Bank etc.(2)Oversee overall operation and customer service team-Revamped the service team and finetune the operation processes. Managed to improve turnaround time for client service and responding time. (from 2 days responding time to 4 hours)- Imposed new internal CRM system , online chat features , client training workshop to improve the touch points and relationship management with customers. - Automation of operation processes to reduce manual involvement, i.e. using OCR method for data extraction; electronic invoicing & electronic agreement.

(1) Involved in strategic planning and financial budget for Business Operation- Achieve KPI of improve workflow efficiency and reduce cost of resources by 20% in 12 months time. - Improve productivity of operation team with at least 25% by automation initiatives and reengineering processes. - Successfully implemented the data entry operation project to take over MBB OASIS database.- Streamlined Client Services Processes and refined client relationships team, managed outsource partnership- Championed the development and successfully set up the client contact call center from greenfield (zero-based to a team of 30 call agents full operation with SLA performance of 80/20 in 10 months )- Implemented e-Contract program to sales team nationwide.(2)Business & Product Development- Developed new business units and business segments with new products. Launched the new CTOS Credit Manager system to grow the number of customers from the base of 2,000 to 4,500.- Developed and launched the new idea of CTOS ID product on internet and mobile apps with technology of OCR the IC for registering CTOS ID and generating CTOS Self Check report in year 2014. - Managing relationship with major accounts i.e. major telco in Malaysia(3) People and Performance Management- Set up KPI measurement and responsible for overall personnel management for a team of 80 people.- Support the CTOS Training and Knowledge Center of the company to provide internal training to staff and external training to customers.(4) Regulatory & Compliance Relationship Management- Managed relationships with regulators and government agencies, including Worldbank Business team, Registrar Office of Credit Reporting Agencies, Commissioner of Personal Data Protection, Bank Negara Malaysia. Regulatory relationship management is vital element to regulated businesses.- I have been participated for Worldbank Business Report survey since year 2012 .

(1) Business & Product Development - Setup new business unit, includes recruitment, infra setup, market researches and identify strategies and go-to market approaches. Initiated a new revenue division in 12 month time.- Setup a team from zero based to a team of 10 people with business development, data analyst and data entry team. - Setup the processes and automate workflow to capture business data into a new database.

(1) Acquire Major Accounts & supporting role for Key accounts i.e MSC MCMC procurement project ; Procurement solution for group of primary schools and colleges ; Air Asia first procurement solution.

Role & Responsibilities and Achievements (1) Developed the new market in Penang and Perak. (2) Acquired new accounts and always met monthly sales target (3) Managed key accounts, i.e Jabil Curcuit, MOX, Intel, Dell etc. (4) Achievement within 24 months - Top Consistent Sales of the Year 2001

Penang, Malaysia

Career Progress: Service Engineering Executive Jun 1999 – April 2000 Service Operation Officer April 1998 – Jun 1999 Role & Responsibilities and Achievements (1) Managed service operation (parts order & service delivery) to support Technical Support team for Malaysia, Hong Kong, Taiwan, and ANZ(2) Design and support Y2K project for service operation division.

Kuala Lumpur, Malaysia

Role & Responsibilities and Achievements (1) Acquired new accounts and met monthly sales target (2) Managed key accounts, i.e Jupiter Securities; S& G Securities; Inter pacific securities; TA securities; Kenanga etc.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Business Administration And Management, General, 1St Class Honour