Stephen Best Email & Phone Number

Victoria Park, Wa, Au

Victoria Park, Wa, Au

Australia

1, Adelaide Terrace, East Perth Wa 6104

Perth, Western Australia, Australia

Perth, Australia

East Perth

Experienced in process definition and re-design with the ability to incorporate improvements and ensure value to the business. Ability to align processes to strategic goals and identify gaps or overlaps.Other responsibilities have included project co-ordination, system user acceptance testing, level 2 fault analysis, functional and business requirement identification and documentation. Development of business cases for system project work and prioritisation against strategic goals, budgets and timeframes.

Cannington, Perth, Australia

Manage a team of trainers in the design and delivery of system training within the organisation. Lead the development of multi platform training materials and redesigned the delivery methods to ensure positive return on investment.Managed the design and delivery of external system training and engaged with stakeholders via webinar's video conferencing and face to face training.Participated in requirements gathering and functional design specification as well as UAT testing for proposed solutions.

Belfast, United Kingdom

Certified technical trainer combined with demonstrated ability in system implementation support and design.Summary of Qualifications:Strong experience in systems design implementation and support. Proficient in technical writing, training, instructional design, course development, and resource coordination.Excel at collaborating with instructors, managers, and clients to define training needs.Superior diagnostic, communication, presentation, and technical skills.MCT & CompTIA CTT+ certified.

Perth, Australia

Living the Dream

Belfast, United Kingdom

Overall responsibility for the ICT infrastructure and environment over multiple sites. Responsible for training networks, day to day troubleshooting and fault management along with upgrades, service patching and maintenance. First point of contact for internal IT resolution. Course environment setup and configuration. Equipment repair and replacement along with scoping new products. Constant evaluation of process and delivery to improve results against KPI's. Implementation and development of ICT strategy and drive for cost reduction and transformation. Manage professional memberships with Microsoft, CompTia, ISC2, Pearson Vue, Certiport and Prometric. Manage and run testing facilities for Microsoft, Pearson Vue, Certiport and Prometric.

Responsible for six training suites, internal LAN and additional audio visual equipment. Responsible for training environment configuration and technical troubleshooting within this environment. I dealt with first line support for the office environment, including consumable orders and stock management. Evaluated requirements and equipment to ensure we were delivering within budget and at the required level.

Responsible for administration and maintenance of School Domain. Network of 70 pc’s, 600 User’s and additional audio visual equipment. I was responsible for ensuring the availability of technology for classes and students. I dealt with first line support for the environment, including user account administration, backup and recoveries of system crashes, scheduled backup process and server maintenance. I was responsible for consumable orders and stock management. Evaluated requirements and equipment to ensure we were delivering within budget and at the required level.

Hnc Computing, Computing

HNC Computing

Education record