Stephen Best Email and Phone Number
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Stephen Best personal email
Highly motivated with a strong background in change management and process development. Real world experience in IT system support and development lifecycle in both public and private sectors.Holistic approach to Health and Safety and a well developed skill set used to assess hazards, risks and outcomes. Strong business analysis skillset used to challenge the norm and seek to refine processes and deliver value to the business. Consistently recognized for technical troubleshooting and problem solving skills used to rapidly and cost-effectively resolve challenging technical and operational issues. Quickly learn, master and apply new technology and methodologies; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and techniques.Specialties: Diploma Work Health and Safety, Cert iv WHS, Cert iv Gov Investigations, BCS Business Analysis Foundation, BCS BPMN, BCS Requirements Engineering, ITIL V3 Foundation, Prince Foundation, ILM Level 5 Diploma in Management, MCT, M.C.D.S.T XP / Vista / Windows 7 / 8, M.C.S.A. Server 2K3 / 2K8 / 12, M.C.S.E. Server 2K3, M.C.T.S. Server 08 / Vista, M.C.I.T.P. Comptia A+ Network+ CE.
Department Of Energy, Mines, Industry Regulation And Safety
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Manager Project DeliveryDepartment Of Energy, Mines, Industry Regulation And SafetyVictoria Park, Wa, Au
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Acting General Manager Business SystemsDepartment Of Energy, Mines, Industry Regulation And Safety Feb 2024 - PresentAustralia
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Regional Inspector Of MinesDepartment Of Mines, Industry Regulation And Safety, Western Australia Apr 2023 - Feb 20241, Adelaide Terrace, East Perth Wa 6104
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Team Manager Resource Industry Triage NotificationsDepartment Of Mines, Industry Regulation And Safety, Western Australia Apr 2022 - Apr 2023Perth, Western Australia, Australia
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Business Analyst At Department Of Mines, Industry Regulation And Safety, Western AustraliaDepartment Of Mines, Industry Regulation And Safety, Western Australia Jun 2018 - Jul 2022Perth, Australia
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Senior Project OfficerDepartment Of Mines, Industry Regulation And Safety, Western Australia Jan 2017 - Jun 2018East PerthExperienced in process definition and re-design with the ability to incorporate improvements and ensure value to the business. Ability to align processes to strategic goals and identify gaps or overlaps.Other responsibilities have included project co-ordination, system user acceptance testing, level 2 fault analysis, functional and business requirement identification and documentation. Development of business cases for system project work and prioritisation against strategic goals, budgets and timeframes.
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Senior Training OfficerDepartment Of Mines And Petroleum, Western Australia Sep 2013 - Dec 2016Cannington, Perth, AustraliaManage a team of trainers in the design and delivery of system training within the organisation. Lead the development of multi platform training materials and redesigned the delivery methods to ensure positive return on investment.Managed the design and delivery of external system training and engaged with stakeholders via webinar's video conferencing and face to face training.Participated in requirements gathering and functional design specification as well as UAT testing for proposed solutions.
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It Consultant & Technical TrainerOynx Connected Sep 2012 - Apr 2017Belfast, United KingdomCertified technical trainer combined with demonstrated ability in system implementation support and design.Summary of Qualifications:Strong experience in systems design implementation and support. Proficient in technical writing, training, instructional design, course development, and resource coordination.Excel at collaborating with instructors, managers, and clients to define training needs.Superior diagnostic, communication, presentation, and technical skills.MCT & CompTIA CTT+ certified.
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Technical Trainer / ConsultantAustralian Institute Of Commerce & Technology Jan 2013 - Oct 2013Perth, AustraliaLiving the Dream -
Team Lead Tech SupportBt Training Solutions Nov 2006 - Sep 2012Belfast, United KingdomOverall responsibility for the ICT infrastructure and environment over multiple sites. Responsible for training networks, day to day troubleshooting and fault management along with upgrades, service patching and maintenance. First point of contact for internal IT resolution. Course environment setup and configuration. Equipment repair and replacement along with scoping new products. Constant evaluation of process and delivery to improve results against KPI's. Implementation and development of ICT strategy and drive for cost reduction and transformation. Manage professional memberships with Microsoft, CompTia, ISC2, Pearson Vue, Certiport and Prometric. Manage and run testing facilities for Microsoft, Pearson Vue, Certiport and Prometric.
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Tech SupportNorthern Ireland Civil Service Feb 2003 - Nov 2006Responsible for six training suites, internal LAN and additional audio visual equipment. Responsible for training environment configuration and technical troubleshooting within this environment. I dealt with first line support for the office environment, including consumable orders and stock management. Evaluated requirements and equipment to ensure we were delivering within budget and at the required level. -
I.C.T. TechnicianSt Columbanus College Sep 2002 - Feb 2003Responsible for administration and maintenance of School Domain. Network of 70 pc’s, 600 User’s and additional audio visual equipment. I was responsible for ensuring the availability of technology for classes and students. I dealt with first line support for the environment, including user account administration, backup and recoveries of system crashes, scheduled backup process and server maintenance. I was responsible for consumable orders and stock management. Evaluated requirements and equipment to ensure we were delivering within budget and at the required level.
Stephen Best Skills
Stephen Best Education Details
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North Down & Ards InstituteComputing -
Belmont Primary
Frequently Asked Questions about Stephen Best
What company does Stephen Best work for?
Stephen Best works for Department Of Energy, Mines, Industry Regulation And Safety
What is Stephen Best's role at the current company?
Stephen Best's current role is Manager Project Delivery.
What is Stephen Best's email address?
Stephen Best's email address is stephen.2.best@bt.com
What schools did Stephen Best attend?
Stephen Best attended North Down & Ards Institute, Belmont Primary.
What skills is Stephen Best known for?
Stephen Best has skills like Windows Server, Itil, Windows 7, Servers, Network Administration, Microsoft Technologies, Technical Support, It Service Management, Troubleshooting, Virtualization, Mct, Windows.
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Stephen Best
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