– Develops strong, professional relationships with key individuals at assigned accounts – Responsible for managing customer project requests and delegating items internally between departments – Understands assigned existing account goals and opportunities to identify strategies to properly support & up-sell – Leads internal client teams to ensure projects are implemented at the highest quality level and on time – Obtains an in-depth understanding of customer’s business, business rules and processes as they relate to the OnShift solution

– Focused on effective and efficient client project management and issue resolution – Helped diagnose product obstacles through discussion with users and internal team members – Provides exceptional service to clients by executing project work and ensuring time-sensitive campaign materials are updated and accurate – Established internal client training methods for employee best practices and product utilizations – Collaborates with product enhancement team to guarantee client satisfaction during software upgrades

- Collaborate with departmental team leaders to populate new company intranet with benefit documents, company policies, business standards, business forms and templates- Centralize Brandmuscle's employee contact details, client assignments, etc. in a searchable online employee directory- Assist in managing the evolution of the company intranet including evaluating, testing and recommending updates, new functionality and applications that helped standardize internal communications and increase collaboration between offices and departments - Participate in social intranet project team meetings and prepared presentations on activities- Assist team leaders in designing, writing, editing and posting content and identified opportunities for driving employee adoption of the tool and engagement with the content- Develop company intranet training methods for employee best practices and utilizations- Created and published original content on the Brandmuscle company blog