Dynamic Office Administration Manager at Vancouver Molly Maid, adept at overseeing administrative functions, managing bookings, and providing exceptional customer service. Expertise in utilizing G4 and Ttiger CMR systems for efficient booking and inquiry management, along with Moneris for secure payment processing, ensuring seamless operations and client satisfaction.-Utilize the G4 booking system to manage and organize appointments to schedule the day.-Coordinate with staff to ensure efficient appointment completion.-Manage customer inquiries through Ttiger CMR, providing timely and accurate information.-Utilize Moneris for secure payment processing, improving financial record accuracy.-Collect accounts receivables, enhancing cash flow management.-Manage general office operations for improved efficiency.-Collaborate with suppliers for timely office supplies procurement.-Manage communication channels with all stakeholders.-Build positive customer relations, addressing needs and concerns.-Collect and analyzed customer feedback to implement targeted improvements.-Play a key role in recruiting and training new cleaning personnel.-Coordinate staff schedules for optimal service coverage.-Regularly update management on office and financial performance.

Strategically led administrative operations at Bats-Urgoo LLC, optimizing efficiency through inventory management, staff training, and protocol implementation. Fostered a positive workplace culture, organized team activities, and collaborated on operational enhancements.-Organized team meetings, prioritizing tasks, and reviewing business results.-Organized team-building activities, fostering camaraderie.-Ensured accurate communication through correspondence and calls.-Managed complex office support and maintained organized records.-Collaborated on operational efficiency improvements.-Prepared compelling tender materials for successful bids.-Assisted the Executive Officer with various needs.-Optimized office inventory, minimizing wastage.-Streamlined daily activities through efficient protocol implementation.-Extracted information from files for timely responses to inquiries.-Mentored staff in company policies and best practices.

Successfully led project coordination and management on the OT mining site, ensuring timely and budget-conscious completion. Collaborated with diverse teams, oversaw procurement, maintained meticulous documentation, and facilitated effective communication for optimal project execution.-Coordinated team travel logistics, ensuring timely bookings.-Managed safety training sessions, ensuring adherence to deadlines.-Optimized accommodations and meals for team efficiency.-Compiled and submitted project progress reports to the head department on a daily, weekly, and monthly basis.-Organized team meetings and hosted prestart sessions.-Oversaw procurement, purchasing goods and services.-Provided translation and interpretation support.-Implemented onboarding systems on the SAP platform.-Prepared accurate monthly timesheet summaries.-Streamlined office operations by ordering supplies.-Created notifications on the SAP-employee profile system.