Ozan Özer Email and Phone Number

­-Working in cooperation with Renault SAS. to develop and deploy sales& after sales methods, designing customer experience for Renault, Dacia and Alpine­-Cooperation with IT department to create online tools for dealers based on sales & service methods ­-Managing, measuring and reporting all KPI’s based on customer satisfaction and sales & service development, managing mystery shopper­-Calculating and paying the sales and service quality bonus of dealers by measuring and tracking customer satisfaction KPI’s­-Regularly reporting and presenting to Renault SAS. about customer satisfaction KPI’s ­-Working with Renault and Dacia dealers to increase their service quality, customer satisfaction and turnover with the help of field teams­-Managing Renault Assistance Service, determining all standards for service, giving training for Renault technicians and customer care operators, listening to customer call to develop service quality­-Localizing new projects developed by Renault France, developing new benchmark projects and ensuring their implementation in dealers

- Responsible for the key account of Toyota and TOGG.- Following trends and markets globally, leading marketing activities in line with strategies accordingly. - Working in cooperation with R&D and engineering teams to follow the new trends and technologies, engage with customers on technology road maps. - Managing all sales activities in order to fulfill sales objectives Leading RFQ feasibility process with the team, making cost analysis and conducting agreement process with customers. - Budget management and follow up of the nominated projects along with feasibility updates. - Taking part in cost management and improvement activities with teams. - Following after engineering changes -both running and during project (design) phase.

- Conducted loyalty, merchandising, and commercial projects (10 Numara Fiat, İyiye İşaret, Prodünyam, Fiat Online Sales and Engelsiz Hareket), helped CRM works and other department’s works- Creating new marketing business development projectsoIdentifying target firms and start-ups while preparing business plan and manage the project with the companies agreed in this direction- Managing projects that will provide service and sales support for FCA dealers- Managing customer relations activities of FCA dealers

ENS 209 - Introduction to Computer Aided Drafting and Solid Modeling