Ece Özçelik Email and Phone Number

Led the launch of 2 lounges at Çukurova International Airport, achieving a 500% sales increase in 4 months.• Managed pre-opening process and trained 30 staff members on procedures and customer service.

In my role as Sales Coordination Assistant Manager at TAV Operation Services, I developed and executed sales strategies for a diverse portfolio, supervised team management of reservations, and coordinated bookings with the operations team to ensure personalized guest experiences.• Led team in setting cross-sales targets and delegating responsibilities to Reservation Team Executives.• Analyzed market data and updated client information to optimize sales performance.• Delivered compelling sales presentations and simplified technical details to expand the client base.

Temporary duty

In my role as a Cargo Specialist at Turkish Airlines, I input tracking data into the TACTIC system, manage new AWBs, and respond to customer inquiries. I have successfully streamlined cargo operations and improved customer satisfaction through efficient cargo handling processes. • Manage new AWBs and prepare cargo manifests• Respond to customer inquiries efficiently

• Tracked invoices and supported data analysis for the logistics team at Arkas Holding in İzmir, Türkiye.• Utilized SAP to ensure accurate registration of invoices in the system.• Developed strong analytical skills and attention to detail in invoice tracking.

• Provided full support to the export/import department at ELMAS GROUP LOGISTICS in İzmir, Türkiye.• Assisted with data registration tasks to ensure smooth operations.• Actively involved in learning at the beginner level to gain valuable experience.