Oz Chen Email & Phone Number

Oakland, California, Us

Credit Karma champions financial progress for everyone. I'm proud to work at a mission-focused company that creates free tools that help democratize finance. Some highlights of my experience at CK: • Lead the UX Writing effort for the launch of Credit Karma Money, notably our Spend (checking) and Save (savings) accounts.• Leverage user research and user testing to create evidence-based solutions • Cover wide breath of content design: writing product microcopy, crafting research and testing plans, pairing with designers to create optimal user experiences.

Create the content strategy and voice & tone across 100s of content pieces including microcopy, website landing pages, video courses and online community.Grew community to 9000+ email subscribers and 3000+ group members by leveraging user research and audience personas.Managed content strategy apprentices to produce content based on website voice & tone, established content calendar and guidelines for content production goals.

UX-focused content strategy for Disney Parks & Resorts' digital products, including web and app content strategy. Some things I work on:- Messaging hierarchy- Content modeling - Information architecture

Deloitte Digital: Content ops and strategy for cloud migration projectInvestorIM: Served as lead content strategist and design of a lead crypto trading platform. Efforts include content plan, content auditing, email automation sequences, social media automation, product microcopy and marketing copy and wireframes. Anivive: Produce microcopy, onboarding and wireframes a drug discovery platform. Designs successfully used to pitch investors and raise critical seed venture funding.Implemented content plan to align startup teams on development priorities, including content calendar, social media strategy and knowledge base.Common deliverables in my work: - Content audit- Content plan- Landing page design- Copywriting- UX writing- User flow diagramming- Product microcopy- Emails & marketing automation

New York, Ny, Us

Taught user experience design fundamentals & process to a class of 20 studentsLead UX Bootcamp and facilitated 3 UX Exercises with 20 studentsServed as UX Career Coach and helped a dozen students get placed in UX jobs

Baltimore, Maryland, Us

- Research, testing, and interaction design for Transamerica.com's responsive web redesign effort- Strategy & design for TRSRetire.com, a 401k site used by hundreds of thousands of employees- Led Lean UX Design Workshops

Los Angeles, Ca, Us

Apply a user-centered process to design & architect digital solutions alongside an extremely talented & friendly team of designers, developers and producers. A couple of things I produce to help achieve results for our clients: // Analyzing business strategy & goals // Sketching & visual brainstorming// Personas and Task-Analysis// UX Research & Testing// Sitemaps and flowcharts // Wireframes// Interactive Clickable PrototypesClients Served:// Boeing// Intel// Toshiba// FMC// Genentech// Sanofi// Startup Projects

Arlington, Va, Us

Two year rotations through six key areas of the Boeing business.Served as UX Analyst, Business Strategist and Lean Practitioner. Some responsibilities and roles taken:// business strategy// excel & data modeling// usability testing// information architecture// heuristic analysis of company-wide applications// digital marketing strategy

San Diego, Ca, Us

|| Help recover over $2 million in unpaid invoices || Utilize Salesforce CRM to manage client operations|| Ad-hoc finance, tax and Salesforce projects; position constantly developing

| | balance monthly statements of 100+ auto parts suppliers monthly| | invoice 50+ sales orders and credit card charges/refunds daily| | work with new and old vendors to increase business| | analyze and correct logistics of erroneous invoicing/sales operations via heavy use of Microsoft Foxpro 2.0

Oxford, Oh, Us

Oversee a group of 15 fraternity brothers to create relationships and procure sponsorships for Delta Sigma Pi.

Zurich, Ch

+ Assist a team of 5 brokers in managing $600 million in assets through work in Excel, operations, and use of financial analysis platforms ConsultWorks and the Financial Goal Analysis system. + Perform Excel analysis to clean up 800+ client accounts to streamline financial data

B.A., Economics

User Experience Design Course

User Experience & Usability Certificate Program