Ozer Ercan Email & Phone Number

London, England, United Kingdom

• Maintained operations by initiating, coordinating, and enforcing program, operational and personal policies and procedures.• Ensured that customers receive exemplary customer service during all contact points with the company.• Identified opportunities for process improvement and provide feedback to management.• Streamlined system navigation and workflow to ensure customer inquiries were handled in a timely manner• Created reports and documents as requested by the office manager.• Assisted in the daily management of all restaurant operations, including menu planning, stock control, employee performance reviews, and health standards maintenance.

London, England, United Kingdom

• Worked in compliance with high customer service standards and company practices. • Developed and maintained positive relationships with customers to ensure customer satisfaction and loyalty.• Utilised sales techniques and strategies to build customer relationships and close sales.• Trained and mentored employees on effective sales techniques and managed a 100 seating capacity restaurant• Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction.

London, England, United Kingdom

• 8 weeks intensive boot camp training with professional senior sales individuals in the SaaS industry • Learned and improv thede fundamentals of cold calling, email writing and personal branding • Having real life practical training experience to become a great SDR

London, England, United Kingdom

• Participated in customer service projects and initiatives to improve overall customer experience.• Responsible for scheduling and developing a team of 30-50 employees regularly.• Communicated with customers via phone and mail to address enquires, resolve issues, and provide information on new products and services.

• Assisted with the administrative duties of the studio, including singing up new students and managing billing• Maintained the production calendar for live productions• Developed and managed ongoing relationships with targeted schools and student organisations. • Directed students in advanced choreography for the final performance• Contacted applicants, discussing job requirements and setting up interviews. • Scheduled and led the meetings with the director and the teachers • Worked with the commercial team to promote the school

• Conducted workshops, created training agenda, advised director on training and coaching schedule. • Assisted with audition process for the new participants.• Directed a cast of 200 performers for the Gnal performance.• Organised promotional shows to advertise the choir.

• Taught choreography and supervised practices• Worked with the cast as a team and individually to assist and teach movement• Consulted with Performance Director and Creative Professionals about show elements and goals• Supervised rehearsals and worked closely with director to ensure that their vision was met

Postgraduate Degree, Acting, Postgraduate

Higher National Diploma, Musical Theatre