Trusted advisor and engagement point between the Business and Technology teams, enabling the delivery of the organizations strategic vision through digital enablement

Led an in house-PMO responsible for delivery and governance of projects, digital enablement, continuous improvement of services and processes and support of research systems

• Delivery of and Product Owner – The Researcher Portal (award winning*), a new ground breaking support tool for RMIT Researchers. Initiated, deployed and delivered monthly enhancements via Agile. Worked closely with stakeholders and end users, ensuring our delivery cadence & prioritisation solving problems and pain points for customers.• Accountable for the budget and delivery of a multi-million dollar, multi-year transformation program that will transformed the way RMIT University supports the delivery of world changing research.• Led the delivery of Digital Solutions, Business Process improvements and a major reorganisation of the Research Support department enabling better research performance through improved service delivery and making RMIT more competitive with peers* First place in the “Digital Transformation Project” category at the 2019 ISG Paragon Awards ANZ https://markets.businessinsider.com/news/stocks/rmit-university-wins-1st-place-award-for-research-portal-built-on-bridgeline-s-orchestracms-platform-1028530402

• Trusted advisor and engagement point between the Business and Technology teams,enabling the delivery of the organizations strategic vision through digital enablement• Accountable for the delivery of over $100M in strategic projects and the key relationship owner with the Executives within the portfolio. • Financial and portfolio insights to the senior leaders enabling decision making in running their business• Continuously optimised processes whilst maintaining quality of project pipeline management in a rapidly changing landscape across 500 staff portfolio• Managed organisational wide communications and change management

Managed the back office Operations of Home Lending Valuations services across NAB, including: • Oversight and management of the performance of valuations across NAB, ensuring SLAs were met by third party vendor • Primary relationship manager with key vendor• First point of escalation and contention management for customers (via front line bankers)• Drove and monitored improvements activities of 3rd party providers• Management of the services team staff undertaking all tasks relating to people leader fundamentals• Delivering platform changes (projects) improving the usability of systems for NAB Valuers• Delivering communications and training to assist end users and customers

• Direct people and process management of 22 nab technology/software developer and support staff, contractors, partner resources and 3rd party consultants fluctuating anywhere from 10 to 35 additional staff• Supply Manager – managed the resource demand versus supply needs of the business, providing resourcing for various programs of work • 2IC to Delivery Manager• Led the work to partner with an external vendor for a managed service • Financial Control – responsible for a multi-million-dollar budget for staff salaries, training and other overhead spend• Capability uplift – responsible for uplifting the capability of team members by skills gap analysis and related training, knowledge transfer and in house up skilling.

Management of entire lifecycle of projectKey Achievements• Delivered a $7.8m program of work that used Big Data to segment and ‘tag’ nab customers with group identifiers to enable a differentiated service model in our Direct operations (Branch and Customer Contact Centre). Additionally, this allowed for targeted marketing for cross sell with the link into our National Leads (CRM) systems.• Delivered a number of technology uplift projects to improve the linkage between our National Leads (CRM) databases and front-line systems (Siebel) to improve the delivery of leads to our front-line staff, enabling cross sell to improve our customer base.

Key Responsibilities• Prepared and ran requirements gathering workshops • Business testing• Risk management• End to end change and communications for Banker rolloutKey AchievementI was the project analyst for a program delivering ‘Direct Conversations’ to our Contact Centre staff. This project linked our bank end National Leads/CRM system to our front line system (Siebel), providing a ‘Direct Conversations’ button a banker could easily and quickly click on to obtain a cross sell lead for their customer.

Key Responsibilities• Process efficiency and cost savings analysis• Contract negotiations and vendor management• Consumer portfolio analysis and reporting for Cards, Overdrafts and Personal Loans• Champion/Challenger strategy testing• Improvement recommendationsKey AchievementI was the key analyst undertaking the analysis and strategic recommendation ultimately leading to the project delivering Online Statements for National Australia Bank customers via Internet Banking. This analysis and recommendation resulted in yearly multi-million dollar saves for the bank.

Community Volunteer Program – Broome WAProgram designed for high achievers at NAB to contribute proven leadership and professional capabilities back into our community. Successful applicants had to submit a business case for how they would give back to the remote Indigenous community as well as the value, growth and learnings that would be brought back to NAB.Key ResponsibilitiesOver a period of 6 weeks lived and worked in Broome, employed by two Indigenous Organisations, delivering outcomes to benefit the local community.Key Achievements• Created and delivered a project management and insights toolset to enable the profit organisation manage their projects and programs of work more efficiently and effectively. Prior this toolset, leaders were not able to proactively manage project deliverables and deadlines with the CEO and CFO unable to get accurate and timely reporting on projects statuses and financial insights. • Worked on the Kimberley Girl Leadership Program, used crowd sourcing to collect $1200 in donations to assist the program that empowers young indigenous females.• Project Managed the Kimberley Aboriginal Young Leaders Program in the final phase of project delivery. When I came on board there were 13 open risks with no accountable owners to close, and the program was to rollout in 5 weeks. I assigned the outstanding risks to the correct people holding them accountable to either close or accept as delivered risks. The program has since successfully launched.

Key Responsibilities• Front line customer consultant for superannuation and investment products• Advisor relationship management