Özge Olcay Email & Phone Number

Toronto, Ontario, Canada

• Pioneering the establishment of a comprehensive localization program from the ground up within EZRA Coaching, a dynamic endeavor involving the development of best practices for efficient and high-quality localization.• Orchestrating cross-functional collaboration with marketing, operations, tech and product to lay the foundation for a vigorous and streamlined localization process.• Actively involved in the ongoing development of a robust framework for linguistic quality assurance.• Playing a pivotal role in advising the organization on language strategy, drawing upon emerging best practices to optimize global expansion efforts.• Spearheading the creation and management of translation memory and terminology databases, with a focus on enhancing translation consistency and workflow efficiency.• Managing and forecasting the localization budget, ensuring that resource allocation aligns with project needs while remaining cost-conscious.

Toronto, Ontario, Canada

• Client facing senior project manager scoping, planning, running, and delivering projects that meet or exceed client expectations and achieve targeted levels of profitability• Performing technical tasks for localization projects: file analysis and conversion, translation memory and termbase creation and maintenance, quality checks• Compiling estimates and proposals for new or existing clients• Working with multiple teams and stakeholders (sales, engineering, desktop publishing, multimedia, product support, translation) to facilitate communication and collaboration• Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing• Strategic project planning involving best methodologies, processes, and risk assessments• Accurate documentation and filing of all project related materials• Identification and development of project/process improvement opportunities• Providing clear and consistent communication with strong attention to service with clients, and internal production teams• Setting and managing client expectations, educating the clients on localization services and processes• Addressing any project issues and handle project escalations• Monitoring and mentoring any assigned project coordinators

Toronto, Ontario, Canada

• Client facing project manager for the largest translation and language services provider inthe world, managing multiple projects simultaneously to ensure customer success• Conceptualizing detailed project plans, timelines, and exclusive solutions in accordancewith complex project requirements• Tracking and assessing progress across engineering and localization teams• Reviewing and performing quality assurance checks on deliverables• Acting as Machine Translation Lead responsible for promoting increased use of machinetranslation, educating MT users, and removing the road blocks• Working with localization engineers to develop scripted solutions specific to projectrequirements• Educating clients and linguists on the technical aspects of projects and tasks• Using various software involved in localization processes including but not limited to CATtools, AI and Machine Translation tools, and Quality Assurance tools• Experience with various project management tools including but not limited to Jira andConfluence• Budgeting and keeping track of finances• Performing various administrative tasks

Toronto, Canada Area

• Built and managed localization teams comprising linguists and quality assurance professionals to orchestrate rapid and flawless localization execution.• Imposed rigorous linguistic quality assurance protocols, conducting meticulous linguistic testing and cultural sensitivity assessments, thereby guaranteeing localization excellence.• Offered strategic counsel to global clients, crafting intricate language strategies and advising on intricate localization practices.• Lead the creation and management of high-quality translation memory and terminology databases, elevating translation precision and workflow efficiency.• Pioneered innovative project management practices and solutions, increasing project delivery efficiency, often in high-pressure, time-sensitive scenarios.• Engaged in masterful linguistic analysis and artful cultural adaptation for software UIs, marketing materials, and technical documentation.• Cultivated partnerships with translation vendors, dispensing clear guidelines and feedback to consistently achieve translation excellence.

Istanbul, Turkey

・Managed large and complex projects ・Responsible for successful running of projects, client account growth, profitability of projects, client satisfaction, numbers and levels of quality issues, advancing technology solutions, as well as development of direct reports ・Communicated with client contacts, local offices, freelancers, and internal project team members ・Maintained processes and methodology, and documentation of such, to ensure project success and value-added service to clients ・Ensured accurate compilation and approval of estimates and proposals for existing clients and potential new customers by complying with the sales process ・Planned projects through risk assessment planning, best process identification, implementation of best methodology, and communication to project teams ・Closely monitored activity and production through filing project assets and documentation, budgets, change orders, resource request forms, handover documents, status sheets, timely invoicing, and payment tracking ・Produced project schedules ・Resolved client and project issues ・Assisted in conference calls with existing clients and potential new clients

Bachelor'S Degree, Translation And Interpreting

Master Of Arts - Ma, Cultural Studies/Critical Theory And Analysis

High School Diploma