Özge Şenöz Email & Phone Number

İstanbul, Turkey

Beylikdüzü, İstanbul, Türkiye

Beylikdüzü, İstanbul, Türkiye

Büyükçekmece, İstanbul, Türkiye

• Planning all educational and activity events that support students' vocational training.• Managing the department responsible for ensuring that necessary presentations are made to the Board of Trustees, and overseeing the implementation of approved training and activities.• Additionally, planning activities that promote social entrepreneurship among students, organizing sponsorship and collaboration meetings, and developing new projects.

Başakşehir, İstanbul, Türkiye

• Manage public relations department.• Respond to information queries from media and the general public.• Manage an organization's reputation with the public in general and clients.• Compile comprehensive information about the company for the media.• Develop and launch Internet or intranet web pages.• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;

İstanbul, Türkiye

• Researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits• Looking at the pricing of products and analysing the potential profitability• Generating names for new and existing products and services, coming up with ideas for new packaging designs,

İstanbul, Türkiye

İstanbul, Türkiye

İstanbul, Türkiye

• All staff management, preparing work schedule, and organizing employees’ duties. Also, observing them, as a result of observations improving them and giving instant feedback about their behaviors and activities. Periodically, the scoring done in the form of performance evaluations taking the necessary actions. • Participating new staff selection, recruitment and training.• Giving productorders to the headquarters in Spain all women sections (textiles, shoes and accessories) and all men sections (textiles, shoes and accessories). Following product sales reports; according to the report of sales organizing of the visual coordination in the store.• Taking an action plan for the store based on the target. Giving feedback about new arrival products and reporting them to the head office in Spain and also reporting about faulty products.Continuously keep in touch with the head office in Spain.• Managing customer service; training all staff for providing the best customer service, arranging meeting for customer complaints about staffs for improving the customer services. Taking care of all product complaints, products returns,and exchanges and finalizing them.• Giving training for newcomer managers; organizing the training process for them.Regularly giving feedback to Human Resource Department about performance of the newcomer managers.Taking an active role in decision stage of the new comer managers’ future career in INDITEX- Bershka.

İstanbul, Türkiye

• Managing &Leading 20-30 CC agent Team who works in shift schedule • Calculating the performance • Follow the weekly and monthly education needs of the team and trained them• Reporting to CC Supervisors ,daily-weekly and monthly production details • Follow the employee-dismiss and advancement processes • Evaluating and marking the quality of given customer service according to the standard and ideal quality tables and forms set by corporate customer • To supply and and keep the within service level which is contracted and assured to the customer

• Supplying service for financial and inquiry needs of banking and cards customers on the phone considering company image and providing pre-determined accuracy and courtesy manners during the service.• Taking the requests of the customers about the products of the bank and inform it to the relevant department

Lisans Derecesi, Radio, Television And Cinema

Activities and Societies: MİO

Master'S Degree, Television And Cinema, 94.3

Activities and Societies: MARMARA İLETİŞİM OYUNCULARI ( TİYATRO EKİBİ - MİO -)

Lisans Derecesi, Public Relations And Promotion, Ects Grade : B

Arama Motoru Pazarlamasi

Sales&Marketing, 2009

İş Sağlığı Ve Güvenliği Eğitimi

Temel Bankacilik Eği̇ti̇mi̇

Sosyal Medya Eği̇ti̇mi̇

Di̇ksi̇yon, 2013