Ozgur Celikoglu Email & Phone Number

İstanbul, Türkiye

Istanbul, Turkey

Istanbul, Turkey

• AVEA TPD&M Project Management. Performing design, plan, proposal, tasks definition, team creation & leadership activities. Handling Simcard related test and consultancy activities with external partner and contractors.
• Managing Professional Services Activities on customers.
• Managing Simcard related Project Management.
• Managing Technical Support activities to improve Company Business.
• Performing IT related tasks of Company.
• Managing Post-Sales support project of ZTE dsl modems.

• T-Mobile Germany and Czech Republic ISMSC v.4.6 Deployments.
• Participating and Managing Deployment activities both onsite and remotely.
• Supervising Deployment / Testing Activities and Engineers on site.
• Analysis and solution management for customer reported problems and additional customer requests, with direct connection to high level product experts and SMSC R&D.
• Oracle Database Operation for Short Message traces.
• Performing patch installations and mass upgrade of the system.

• Managing and Performing Customer Operations and Deployment activities in Turkey, Greece, Romania, Bulgaria, Macedonia, and Albania.
• Reporting about the customer operations and deployment activities to Regional Support Manager.
• Team leader of 4-8 customer support engineers in different countries.
• Planning, managing and evaluating performance of team members.
• Managing Customer Service Requests handling according to defined SLA.
• Deployment and Support of NG VMS, ISMSC, USSD, WHC/NFM, UM, RBT and MCC systems.

• Deployment and Support of Voice Mail System and Voice Mail Management System running on UNIX.
• Deployment and Support of Short Message Service System running on UNIX.
• Deployment and Support of Unified Messaging Systems running on UNIX and Windows NT.
• 7x24 and OnCall TAC support for Unified Messaging System for sites all around the World.
• Deployment and Support of Infopeeler System running on UNIX.
• Installation, Integration and Management of LAN/WAN and firewalls of the systems.

• Administration of NT Domain containing 2500 PCs.
• Design, implementation and management of Egebank Exchange Network. User and groups creation, maintaining clients connection to Exchange Network.
• Migration from MS Mail to MS Exchange Server 5.5.
• Installation and management of Document Management System for Credit Cards Office. Imaging Professional Software running on MS SQL Server 7.0.
• Installation and implementation of Remote Management Software for servers in Branch Offices.
• Installation of NT Servers and PCs for new Branch Offices.

• Analyzed and developed applications on Oracle DBMS using Oracle Developer/2000 tools for Windows 95/98 and Windows NT.
• Hardware and Software Inventory System analysis, design and implementation.
• Military Materials Inventory System analysis, design and implementation.
• Personal Salary System implementation.
• Installation and maintenance of Altavista Firewall, MS Exchange Server, TACACS+, DNS and DHCP on Windows NT environment.
• Cisco Router, Terminal Server and Modem configuration, installation and maintenance.

• Worked as a project manager on analysis, design and implementation of Campus Wide Area and Local Area Network Project. Experienced on Active Network Devices, Cabling, Router and Modem Configuration.
• Installation and maintenance of Sun Solaris, Windows NT and Linux based Internet Servers.
• Implementation of Internet Services such as WWW, MAIL, FTP, DNS, POP3 on Servers.
• Design and maintenance of Isik University and Feyziye Schools Foundation web pages.
• Established Internet Connection of University using IP over Leased Line and X25. Configured Router and Modems.
• Configuration and maintenance of Modems for Dial-up Access to Internet.

• Worked for implementation of ITU Campus Wide Network using ATM technologies. Established network connectivity between City Campuses and Network Center. Experienced on Cisco and Bay Networks Routers, Baseband Leased.
• Installation and maintenance of HP Unix, Windows NT and Linux based Internet Servers.
• Responsible about the Dial-up Access to Internet. Worked on installation and maintenance Annex Terminal Server and dial-up modems.
• Worked as System Administrator for IBM 4381 Mainframe Computer operating VM/SP.

M.Sc, Computer Science

· Graduate Thesis : Local Area Network Management and implementation of SNMP compatible Network Management Software, oSNMP.

B.Sc, Computer Science

· Graduate Thesis : Implementation of Bridging Software for DP8390 Network Interface Controller.

Education record