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Özgür Çerçi̇ is listed as Service Management Systems Senior Leader Consultant at KoçSistem, a company with 1500 employees, based in Bandırma, Balıkesir, Turkey. AeroLeads shows a matched LinkedIn profile for Özgür Çerçi̇.
Özgür Çerçi̇ previously worked as Service Management Systems Senior Consultant at Koçsistem and Service Management Systems Senior Specialist at Koçsistem. Özgür Çerçi̇ holds 2013, Management Information Systems from Haliç Üniversitesi.
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-Adopting and using Agile approaches-Disseminating the Agile corporate culture within organizations-Determining the digital strategy, being able to correctly determine the work that the organization will do within the scope of digital transformation studies-Driven by self-motivation to combine engineering and business, service/product development and engagement management.-Self-motivated-Ability to adapt easily to new technology and environments-Able to make change and adopt them to environments in organizations-Excellent investigation and research,Analytical/Systematic thinking and leadership, result&service orientation skills, ability to work well under pressure,-IT and Business Program and Project Management/Delivery; Consulting Services Scoping, -ITSM consultancy; tailoring of ITSM platforms to meet customer needs, training end users.-Solution preparation and proposal based on customers requirements.-ALM (Application Lifecycle Management) methodologies.-Excellent understanding of business management and customer services on CRM technologies especially in Telco Sector-Successful on crisis management and Resolving Cases, -Partner/Lead training, customer support and testing activities,-Detect and resolve problems within committed SLA frames, To identify and resolve the root causes of any significant incidents,-Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service,-Perform operational acceptance and integration of changes regarding customer services,-Apply a structured change management approach and methodologies,-Create and manage measurement systems to track adoption,-SDLC - The System Development Life Cycle methodologies,-Middleware Systems and Telephony Infrastructure.-Service Management & Development Skills-System & Process Management -Problem Solving & Request Management -Crisis Management & Emotional Stability
Listed skills include Integration, Telecommunications, Vas, Testing, and 35 others.
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Istanbul, Turkey
Simultaneously manage and direct different cross-functional programs and projects of different sizes and types.To lead the analysis and architectural design phases for the needs of digital transformation projects in ITSM and Integration layers.Contribute to strategic direction for senior leadership using informal and formal communication.Recommend.
Istanbul, Turkey
Specialties:To give the desired support to the organization as the decision point and responsible for the selection process of integration technologies.Understanding business strategy. Creating a market IT roadmap to address the strategy.Developing and applying technical capabilities in line with market strategies and targets.Assisting in the.
İstanbul
Specialties: High skilled IT Service Management Consultant with experience in different projects ITIL.Identify and address the end to end implications of changes either in IT,network, operations, services or business models and create corrective actions to preserve or improve customer engagement/program goals.Execute the engagement process completely and.
Istanbul, Turkey
ServiceNavigator Administration,CIS - Continual Service Improvement,ITSM UCMDB & DDMI Planning & Operations,Indirect management experience as Operational Phase,To Enrich and Finalize Requirements for efficiency and feasibility,Analyse for Future these needs with related channels and resource planning and coordination of operational tasks.Analyzing needed.
Ümraniye
Responsible from First Level IT Operations, Resolving the Prepaid - Postpaid - Middleware - OBMS - BSCS - BPPS - Vas -DSF - Infodealer Cases,First Level IT Operations, Defect capture,Middle Ware logS reviewBSCS6 - BSCS-IX, Aveamerkez, avea.com.trDSF, InfoDealer, MNP Operations, Prepaid - Postpaid and Vas Case Support,Oracle PL/Sql, WebLogic, Apache.
Manage RightFax Fax Server application & support. Spamlion Spammer Application.Winmail mail server.Entegrated the fax server with SAP Systems & Oracle.Fax serversDocument management
Other employees you can reach at kocsistem.com.tr. View company contacts for 1500 employees →
Denizhan Sayğın
Colleague at KoçsistemTürkiye, Turkey
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NE
Nevzat Erdoğan
Colleague at KoçsistemIstanbul, Istanbul, Türkiye, Turkey
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AÖ
Ayşe Övez
Colleague at KoçsistemIstanbul, Istanbul, Türkiye, Turkey
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UK
Umur Kervancıoğlu
Colleague at KoçsistemIstanbul, Istanbul, Türkiye, Turkey
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AD
Aslı Doğanay Arkangil
Colleague at KoçsistemTürkiye, Turkey
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DP
Duygu Poç
Colleague at KoçsistemIstanbul, Türkiye, Turkey
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CL
Can Lale
Colleague at KoçsistemAnkara, Türkiye, Turkey
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FZ
Fatih Zurnacı
Colleague at KoçsistemÜsküdar, Istanbul, Türkiye, Turkey
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SY
Sinan Yuce
Colleague at KoçsistemAnkara, Ankara, Türkiye, Turkey
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IK
Ibrahim Kökselsu
Colleague at KoçsistemKartal, Istanbul, Türkiye, Turkey
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Activities and Societies: E - Commerce, Data Mining, Project Management, Mobile Progamming (Android), E - Commerce Development, Artificial.
Activities and Societies: Haliclup, Basketball, Carting, Motorsports MIS Master Degree
Activities and Societies: Basketball Team Computer Programming Degree
Activities and Societies: Basketball Team Computer Science
Quick answers generated from the profile data available on this page.
Özgür Çerçi̇ works for KoçSistem.
Özgür Çerçi̇ is listed as Service Management Systems Senior Leader Consultant at KoçSistem.
Özgür Çerçi̇ is based in Bandırma, Balıkesir, Turkey while working with KoçSistem.
Özgür Çerçi̇ has worked for Koçsistem, Avea, and Emtra Veri Iletişim Teknolojileri Sanayi Ve Ticaret A.Ş.
Özgür Çerçi̇'s colleagues at KoçSistem include Denizhan Sayğın, Nevzat Erdoğan, Ayşe Övez, Umur Kervancıoğlu, and Aslı Doğanay Arkangil.
You can use AeroLeads to view verified contact signals for Özgür Çerçi̇ at KoçSistem, including work email, phone, and LinkedIn data when available.
Özgür Çerçi̇ holds 2013, Management Information Systems from Haliç Üniversitesi.
Özgür Çerçi̇ is listed with skills including Integration, Telecommunications, Vas, Testing, Pl/Sql, Unix Shell Scripting, Project Planning, and Gsm.
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