Ozgur Cucun, Cscm Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Spearheaded the development of strategic roadmaps for clients, guiding them to achieve medium to long-term objectives through comprehensive assessments and robust business value cases. Ensured strategic alignment with overarching enterprise goals.- Led in-depth qualitative and quantitative process assessments to deliver a transparent overview of enterprise process performance, identifying key gaps. Directed client engagements in organizational restructuring, governance, process reengineering, and strategic solution implementation.- Orchestrated the design, architecture, and management of transformative projects, demonstrating leadership both independently in client-facing roles and as the principal of larger project teams focused on enhancing business processes and enabling technologies within supply chains.- Championed the adoption of industry best practices and process expertise, providing strategic consulting to organizations seeking to improve operational outcomes across planning strategies, processes, operations, and technology enhancements.- Developed and managed the implementation of planning performance measurement KPIs, leading periodic strategic reviews with clients to ensure continuous improvement and effective benchmarking.- Utilized existing operational standards and best practices to architect client-specific business solutions, focusing on synchronizing and optimizing supply chain planning to meet unique client needs.

Federal Territory Of Kuala Lumpur, Malaysia

- Developed strategic roadmaps for clients, facilitating their achievement of medium to long-term goals through comprehensive assessments and a robust business value case, ensuring alignment with enterprise objectives.- Conducted detailed qualitative and quantitative process assessments to provide a clear view of enterprise process performance and identify critical gaps, subsequently assisting clients in reengineering their organization structure, governance, and processes.- Led the design, architecture, and management of solution-driven transformations, working independently in client-facing roles and as part of larger teams to implement new and improved business processes and technologies in supply chain projects.- Applied deep understanding of industry processes and best practices to help organizations enhance operational outcomes and deliver strategic consulting on continuous improvement in planning strategy, organization, processes, operations, and technology.- Established and evaluated planning performance measurement KPIs, conducting periodic reviews with clients to present findings and adjustments, further enhancing benchmarking processes.- Leveraged existing operational standards and best practices to create tailored business solutions for clients, focusing on synchronizing and improving supply chain planning.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Developed and led strategic inventory initiatives, including a Center of Excellence across HF countries, leveraging advanced analytics to predict demand and ensure optimal product availability and stock levels (increased product availability from 70% to 97%).- Orchestrated cross-functional initiatives enhancing supplier performance management, demand planning, and stock management, aligned with HF's strategic plan to ensure operational excellence across all involved countries (successfully established supply chain teams in Malaysia, Thailand, and Indonesia).- Created and deployed Group Operating Standards, SOPs, and KPIs, integrating sophisticated forecasting tools and machine learning algorithms to optimize inventory efficiency and reduce waste (developed and rolled out necessary reports and processes, training teams across three countries).- Designed and managed a Distribution Network Capacity Planning tool, optimizing network capacity and ensuring maximum freshness of HF products through efficient replenishment cycles.- Improved supplier collaboration through enhanced CPFR models with strategic suppliers across HF countries, boosting service quality and operational efficiency.- Acted as a strategic business partner across multiple functions, including Commercial, Marketing, and Finance, enhancing cross-functional knowledge and process execution for continuous improvement in supply chain operations.

Istanbul, Turkey

- Directed inventory control and optimization at Istanbul Airport, managing the world's largest duty-free area encompassing 33 stores over 56,000 square meters with more than 35,000 SKUs. Achieved a 30% improvement in inventory days, reducing them to 10 days.- Enhanced product placement accuracy by managing daily log report audits post-order, ensuring each store received the correct products in appropriate quantities (improved customer satisfaction related to availability by 20%).- Spearheaded monthly reviews to balance shelf-efficiency and prevent overstocking, alongside real-time manual order adjustments to maintain stock availability in a 24-hour operating environment (achieved a 24% reduction in overstock through collaborative efforts with the category team).- Partnered with key suppliers such as Gebr. Heinemann to restructure Gap Analysis reports, improving product availability and collaborated with commercial teams to manage de-listed items and seasonal stock adjustments.- Led strategic initiatives for inventory health, guiding commercial teams in managing aging, non-movement, and seasonal inventory at both Distribution Centre and store levels, including forecasting and volume planning adjustments.- Actively participated in cross-functional teams to perform root cause analysis of supply chain issues and developed robust replenishment strategies for major range changes to ensure product availability.

Istanbul, Turkey

- Strategically managed forecasting and replenishment to maximize product availability and ensure seamless alignment with the sales plan, significantly enhancing inventory efficiency across all store locations (increased availability by +5 points to 93%).- Provided critical insights into forecasting and replenishment KPIs to Commercial Teams, fostering informed decision-making and facilitating targeted vendor performance reviews to uphold service quality and compliance.- Developed and rigorously monitored a comprehensive Supplier Scorecard for key suppliers, effectively managing and improving supply chain metrics such as CPFR, inventory management, order accuracy, and delivery timeliness. This system also focused on reducing case sizes and managing backhauls to streamline operations and reduce waste (achieved a 40% improvement in days of inventory, reducing from 200 to 121 days, in collaboration with Boston Consulting Group).- Led the daily supply chain operations with meticulous attention to detail in the purchasing, troubleshooting, and order tracking processes, ensuring a consistent 100% accuracy rate and optimizing stock distribution to meet operational and business targets (successfully facilitated the opening of 40 small format stores).- Enhanced online product availability with minimal stock holdings through proficient management of both Automatic Ordering Systems (AR) and manual processes, while collaborating with vendors to improve critical metrics like fill rates, lead times, and reducing out-of-stocks (successfully transitioned to a new warehouse for eCommerce).

Kuala Lumpur, Malezya

- Orchestrated the comprehensive rollout of the Tesco Ordering System for Hardlines & Fresh products, overseeing 30,000 SKUs. Enhanced Hardlines product availability (+5 points to 90%), promotional availability (+10 points to 94%), and reduced overstock by 15%. Transitioned over 2,000 Fresh department products to Tesco’s in-house system, significantly reducing waste (from 13% to 5%).- Spearheaded significant improvements in ordering, forecasting, and stock planning by integrating advanced functionalities into systems, enhancing accuracy and efficiency while reducing costs and optimizing stock levels.- Conducted rigorous testing and optimization of new and existing systems, ensuring robust functionality and seamless implementation across various operational levels.- Leveraged extensive knowledge of the Southeast Asia supply chain landscape to drive strategic process mapping and development in warehousing, logistics, transport, and inventory management.- Enhanced interdepartmental understanding and collaboration, ensuring supply chain processes were well integrated with commercial and store operations to support seasonal and promotional business cycles, thereby maximizing availability and minimizing waste.

İzmir, Türkiye

- Oversaw daily operations in the Supply Chain Department, working under the Fresh Food Ordering and Development Manager and leading a team of six to ensure optimal function and coordination.- Conducted daily availability tracking and adjustments of the automated ordering system, tailoring it to sales performance across departments such as Dairy, Poultry, and Produce, and for product groups including yogurt, eggs, meats, desserts, butter, and margarine.- Monitored and managed departmental waste budgets, performing weekly, monthly, and quarterly reviews to implement corrective actions when overspending occurred (successfully reduced waste from 3.7% to 2.5%).- Conducted monthly assessments of company stock targets as set by the Finance department, ensuring alignment with financial goals and operational efficiency.- Enhanced the systematic management of product groups likely to see trading pattern changes during special periods; maximized availability in the automated ordering system and increased weekly shipment frequency for approximately 25% of fresh food suppliers (achieved a 25% increase in shipment frequency to manage demand fluctuations and minimize waste).

İzmir, Türkiye

- Managed supplier-customer relations and streamlined goods flow across three central warehouses, ensuring superior product availability to meet customer demands during event periods (Promotion availability increased by +4 points, reached 96%).- Developed and executed a comprehensive stock management strategy at company level, including a stock reduction plan and targeted KPIs (post-promotion leftover stock rate reduced by -25%).- Led the planning and oversight of the company’s stock budget and orders for both stores and warehouses, optimizing inventory to align with operational goals (Customer satisfaction for promotional products increased by +8 points to 94%, according to Nielsen customer research).- Defined and enhanced logistic processes, significantly improving efficiency and reducing costs, while proficiently identifying and mitigating operational risks.

Bangalore Area, India

- Managed key logistics and operational projects, effectively leading cross-functional and international teams of 20 team members to drive project deliverables and milestones (completed successfully over a 7-month period).- Conducted comprehensive supply chain and operations process mapping, identifying key areas for enhancement, and streamlining efforts.- Implemented new working tools and procedures to optimize logistic processes (forecasting, productivity, automatic ordering), achieving significant improvements in efficiency.- Developed and disseminated guidebooks for each process, enhancing team understanding and proficiency.- Trained the HSC team on end-to-end Supply Chain Systems using Tesco's in-house systems, ensuring a high level of operational excellence and consistent implementation of best practices.

İzmir, Türkiye

- Successfully centralized and transitioned both Express and Supermarket formats into the 'Group Ordering System' automated ordering system, enhancing operational efficiency and accuracy.- Proactively ensured optimal promotional strategies and shelf availability for newly opened stores (opened 100+ stores successfully), facilitating the achievement of targeted sales figures upon launch.- Effectively managed inventory levels within the warehouse, ensuring precise stock allocation to stores based on demand forecasts and sales data.

İzmir, Türkiye

- Lead and motivate the store team to deliver exceptional customer service; manage transactions with accuracy, maintain high visual standards through effective product displays, and ensure the store environment is clean and organized (managed a team of 12 staff).- Coordinate inventory management activities, including receiving, organizing, and managing stock levels to optimize the flow of goods and reduce shortages.- Conduct regular staff meetings and training sessions to develop team skills and ensure compliance with safety and security protocols, fostering a positive work culture and ensuring operational excellence.

İzmir, Türkiye

- Provide exceptional customer service by greeting and assisting customers with detailed product information, processing transactions at the checkout with accuracy and efficiency, and maintaining the store’s visual appeal through restocking and organizing displays.- Support store operations by assisting in inventory management tasks, including the receipt and organization of stock, and maintaining the overall cleanliness and organization of the store.

Bachelor'S Degree, International Trade And Logistics

Bachelor'S Degree, International Relations