Ozioma Mercy Ezeike Email & Phone Number

Canada

Dartmouth, Nova Scotia, Canada

Canada

• Analyzed and responded appropriately to customer queries via telephone, e-mail and social media outlets by using the accurate information I have to work on, to proffer appropriate solutions.
• Oversaw the operations of the organization to meet business goals and projections.
• Measure and report on operational performance and develop plans to improve relevant key performance indicators with the relevant team/department to ensure customer requests are treated timely.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Enhanced the organization reputation by accepting opportunities to add value to job accomplishment by liaising with our clients and giving them updates on our services on various social media outlets.
• Reengineered customer services departments to establish top-performing groups while decreasing costs by 2.5%.

Lagos, Nigeria

 Analyze and respond appropriately to queries from customers via telephone, e-mail and different social media outlet, then using the information I have to work towards an appropriate solution. Responsible for updating customer’s information and records.  Liaise with relevant team/department to ensure customers request are treated timely.  Use.

Lagos, Nigeria

 Analyze and respond appropriately to queries from customers via telephone, e-mail and different social media outlet,then using the information I have to work towards an appropriate solution.  Overseeing the operations of the organization to meet business goals and projections Liaise Empower the operational team with the leadership and resources they.

Port Harcourt

Lagos, Nigeria