Owais Z. Email & Phone Number

U Online Technologies is home based IT firm that provides website designing and development services to its clients across the globe via team of professional freelance. We have developed number of websites for our Local Pakistan based clients, UAE, USA and Canadian companies. We charge very economical and provides 100% satisfaction to our all customers with after sales services. We also have ability to provide mobile apps, graphic designing and software applications. . 1. Looking into international sales. 2. Looking to generate sales from local clients. 3. Marketing promotions. 4. After sales services. 4. Managing the team of sales and client services.

• ZOK services is renovations company providing services to corporate and residential clients, its a home based company who outsourced the work to different vendors while keeping the supervisory eyes over the running projects.

Karachi, Pakistan

Marked Angels PVT LTD is Construction and Renovation Company Based in Karachi, Pakistan. Our work is to entertain Corporate and Residential clients and to provide them complete renovation and construction services.

• Manage team & ensuring effective qualitative parameters for online support operations.• Coach, Monitor, evaluate and motivate team members and shift supervisors.• Evaluate existing process and recommend policies / solution to bring improvement.• Create, implement and monitor various customer services enhancement programs.• Delegate tasks, performance targets and objectives at individual and team level.• Train staff on building customer loyalty and satisfaction.• Effectively implement various programs towards customer satisfaction.• Managing customer complaint management activities.• Help establish training requirements for team members.• To apply first contact resolution policy for customer complaints and escalated issues

 Responsible for overall operations related to operational and administrative work. Online customer support to its foreign customers.  Correspondence with CEO who is based in USA.  Maintain the follow up of new signup’s and lead them to the final sales.  E-mail correspondences with most of the customers.

 Customer Relationship Management. To control all operational issue of business centre  Delivery of one –one Feedback Session with his / her CSR’s Managing the day to day operation of business centre(s). Employee orientation and professional development. Training and Development of new CS-Ops recruits. Monthly reports and Presentations to higher management. Maintaining high standards of customer satisfaction, as per Company’s standards. Implementation of Policies and procedures as circulated by the management of CS Operations. Achieving the desired level of service, the management requires. Assistance to regional Head Office, Corp Affinity, Direct sales, Franchise Coordinators and Regional Finance. Centre level funds management and cost controls.

 To sales targets. Telemarketing to get sales. Appointment with prospects and convince them for the products. Also I was used to conduct in-house trainings for new recruits.

 To sales targets. Telemarketing to get sales. Appointment with prospects and convince them for the products. Also I was used to conduct in-house trainings for new recruits.

 Orientation of software’s to customers.  Sales and marketing promotions.