Özlem Estürk Köksalmış Email & Phone Number

İstanbul, Türkiye

Istanbul, Turkey

Istanbul, Turkey

• Conducting in-depth process analysis and coming up with design and business solutions
• Identifying and establishing the methodologies, framework, resources and business opportunities of the bank’s newly established process management leg
• Creating a detailed functional business analysis, outlining problems, opportunities and solutions
• Managing client relationships and providing industry insight and experience across the banking industry

Istanbul, Turkey

• Collecting, analyzing, testing and processing requirements of client's business needs
• Work closely with Software Development team to support the continuous improvement of processes and maximize the quality of work
• Implementation of new working practices within existing business framework
• Creating a detailed functional business analysis, outlining problems, opportunities and solutions
• Providing support for user acceptance tests and system test plans before and after go-live
• Identifying inefficiencies / improvement opportunities in existing business processes and suggest solutions

Warsaw, Masovian District, Poland

• Acting as a senior data analyst who is responsible for leading new commers and ensured smooth transaction
• Being a team leader assistant and ensured that daily responsibilities are accomplished by agents on assigned work shift
• Being a Turkish market specialist and preparing the market reports to the top management
• Define key metrics, analyze trends and make optimization recommendations on an ongoing basis
• Guaranteeing that the system meets with service level agreements (SLAs) established with customers
• Attending policy meetings with Quality Analyst & Global Market Team and identifying gaps and developing methods for a more effective implementation

İstanbul, Türkiye

• Record and evaluate personnel's offers
• Collaborate with an assigned mentor to learn the ins and outs of institutional wealth management business and to produce a meaningful mentor-led project
• Regarding to Stock Exchange Commission decisions, ensuring to keep updated version of electronic documents on the online system

İstanbul, Türkiye

• Conducted online research into digital and mobile offerings and innovations
• Assists with and executes sales/market tool development and implementation and optimizing existing channel mix, linking to sales plans
• Analyze key performance indicators of previous email campaigns to track how content is performing and to optimize future campaigns

İstanbul, Türkiye

• Handle customer requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Proactively ensure customer satisfaction through inbound calls as follow up with Credit Team

Master'S Degree, International Business

Bachelor'S Degree, Business Administration

Bachelor'S Degree, International Trade