- Support business planning with margin calculations and analysis- Analyze and forecast volume demand for retail fuels at Turkey to support the cash flow & stock management performance - Analyze and improve pricing strategy daily- Create competitor analysis and determine Shell’s position in the market daily- Conduct fuel price change implementation and execution of pricing strategy at all retail sites - Produce high quality reports on site-by-site volume and margin evolution… Show more - Support business planning with margin calculations and analysis- Analyze and forecast volume demand for retail fuels at Turkey to support the cash flow & stock management performance - Analyze and improve pricing strategy daily- Create competitor analysis and determine Shell’s position in the market daily- Conduct fuel price change implementation and execution of pricing strategy at all retail sites - Produce high quality reports on site-by-site volume and margin evolution and follow-up with sales team to ensure improved performance - Develop performance management tools for retailers - Prepare prompt high quality analysis and action plan to maintain the margin in line with contractual terms - Analyze and report on key market developments - Conduct contract management and ensure all contract commercial terms are executed as contract holder - Weekly review of contracts and coach sales team on appropriate actions and risk-mitigation strategies - Apply digitals tools and agile approaches for project management - Prepare business performance reports on sales, financial and operational KPIs for all levels of sales team - Assist in optimizing long-term profitability - Responsible for margin analysis per site and compare actuals vs target Show less

- Responsible for the overall CVP Delivery of Road Services and managing Third-Party Networks - Responsible for Euroshell business contract management and monitor the customer set-up and amend process- Optimized the road services operations by using Lean Six Sigma methodologies - Responsible for the presentation and sales of motorway on board unit devices to B2B customers - Created sales presenter, brochures, and user manuals for Services on the Road products - Acted as… Show more - Responsible for the overall CVP Delivery of Road Services and managing Third-Party Networks - Responsible for Euroshell business contract management and monitor the customer set-up and amend process- Optimized the road services operations by using Lean Six Sigma methodologies - Responsible for the presentation and sales of motorway on board unit devices to B2B customers - Created sales presenter, brochures, and user manuals for Services on the Road products - Acted as an integrated unit with Sales and Deal Management teams in the identification of opportunities to up-sell Road Services (incl. VAT Recovery) to customers - Negotiated with the Road Services provider for special terms over and above the standard terms offered all customers and liaise with Sales Team - Supported and managed Third-Party Network providers as per procedures and processes in place - Supported the Account Manager with first cold calls, POPSA, offers for euroShell - Supported Customer Operations Team leader in ensuring compliance with the Sales Contract policy for all Road Services contracts - Superuser for GSAP H3 systems - Created and maintained Cards Customer and Dealers Pricing data in line with pricing policies in place (Global, Regional and Country Specific) - Pricing management: set up price related reference data in cards systems and management of pricing associations - Responsible for root cause analysis and issue/resolution of disputed invoices due to pricing issues - Monitored and administrate billing adjustments and chargebacks to correct transactional pricing errors - Created ad hoc customized reports for key customers - Ensured audit trail and required MOA approval is followed for contract and pricing terms Show less

- Supported the overall SPANCOP process for Account Managers assigned to her/his portfolio including first cold calls, visit, offers and contract preparation - Managed the customer account creation process from end to end through coordinating relevant departments - Managed the process of sales contract preparation - Negotiated on revision of contract terms with customer and account manager - Coordinated the negotiation process of sales contract and manage the approval process… Show more - Supported the overall SPANCOP process for Account Managers assigned to her/his portfolio including first cold calls, visit, offers and contract preparation - Managed the customer account creation process from end to end through coordinating relevant departments - Managed the process of sales contract preparation - Negotiated on revision of contract terms with customer and account manager - Coordinated the negotiation process of sales contract and manage the approval process - Ensured satisfactory audit and review was maintained: through compliance with all relevant aspects - Supported the customer in learning the VIS system and operation - Created reports regarding insufficient credit limit for customers - Managed customer financial limits and BLG expirations - Provided support for Account Manager assigned to her/him in coordinating any operational or contractual issues including management of visit agenda and processing of visit reports and POPSA - Tracked new tender bids and presented them as Customer Value Propositions - Supported Account Manager in the preparation for tender documents - Prepared customer financial background information when requested by Credit Department - Contacted customer proactively to provide information or gather information for operational and credit related issues/activities. - Inspected and amend customer master data in the system- Superuser role for Sales Contract Management - Collaborated with RPA team and automated BLG reminder process and gained $ 2.438 L2 & 47,5 hours/year Show less

- Normalized data and found control limits for various processes - Developed initial recommendation to optimize processes - Automated process control to send email alerts when the process is out of control - Eliminated three hours of work each week for the Process Engineer - Process control time was reduced from one week to within seconds

*Learned how to use the common programs used in factoring firms in Turkey which are Moreum and BIS*Translated e-mails from Turkish to English and English to Turkish to help colleagues to communicate more efficient with international clients*Talked to clients via phone to verify if their products have been shipped on time *Inspected documents like invoice, bill of lading, and customs declaration for accuracy and legitimacy* Monitored the process of export from shipment to payment