Ozman Fonseca Email & Phone Number

Costa Rica

Costa Rica

Oracle CA is a subsidiary of Oracle Computer Technology Corporation. Led a team of four sales representatives. As a territory manager, the main responsibility is to support our clients with their IT-projects with Oracle technologies while we grow our footprint inside their organizations.-Help with the development of a partner network that has increased sales and services.-Achieved 95% of Oracle Cloud consumption goals for the first quarter of fiscal year.

Costa Rica

IT-Assist is a Start-up designed to help organizations maximize their IT investments by providing assessments, tools and methodology. I created this company based on my personal experience and the challenges non-technology companies have to adopt a digital journey. -Comprehensive assessment of Corporación BCT´s IT division. -Corporación BCT IT Strategic Plan 2021-2025 development.-Currently researching new ways to improve the requirements gathering process in a more intelligent way.

San Jose, Costa Rica

Akros Technologies is the IT division of Finance2People financial group, serving its 10 companies in Central America. Led a team of 85 full time IT technicians. I had the responsibility to set up and lead the IT strategy of Finance2People as well as serve as general manager of the IT division, which was designed as an independent company selling services to the other companies of the group. -Reduced 20% project delivery time by migrating on-prem infrastructure to cloud computing. -Reduced operational risk and improved company´s resilience by creating a business continuity plan and implementing high availability best practices.-Eliminated 100% of high-impact production software incidents during production hours by implementing ITIL practices and software lifecycle best practices.-Implemented 7X24 centralized IT Service Desk to manage production incidents as well as access/service requests.-Successfully led the resolution of high-priority incidents like major security breaches or infrastructure provider failures.

Panama City, Panamá, Panama

First Data, a Fiserv Company, is a credit card technology data processor, providing systems as a service, call center and technical support 24X7 to 30 banks. Led a 120 full-time employee team. As general manager I was responsible for setting up and executing the strategy for the subsidiary, creating new ways to increase the services sold to current customers, as well as attracting new ones while warranting all compliance requirements from VISA, MasterCard and other third parties.-Successfully implemented technology system migrations in six different countries with distributed teams in Argentina, India, Singapore and US.-Built a new certified card personalization center according to VISA/MasterCard IT & security specifications, that generated US$ 600,000 of income per year.-Saved $950,000 in payroll cost by leading the final stages of an operational migration from systems locally operated in Panama to services provided by Argentina..-Successfully led the negotiation of contract service level agreements with internal and external clients. -Responsible for the compliance of SLAs of system availability, performance as well as incident resolution times.

Heredia, Costa Rica

EZ-Movil is a start-up designed to offer mobile payment solutions. I was in charge of leading the company from its initial stages into full entrance to the market to identify market niches for the product portfolio created by the founders.-Defined and implemented a set up strategy for the company along with the investors.-Developed a Mobile Payments deal in Nicaragua that guarantees income of US$ 113,000 yearly.-Generated US$ 100,000 of monthly income by developing sales and marketing strategies.

San Jose, Costa Rica

Citi Tarjetas was a subsidiary of Citibank. Led a marketing team across Central America and Panama. The purpose of the position was to manage all strategic and operational aspects of the five loyalty programs of loyalty of the banks in Central America.-Led the adaptation of Citibank Enterprise Credit Card Platform in the area of Loyalty Programs to accommodate Centralamerican customizations with a team from Singapore and Mexico.-Implemented a technology system standardization that reduced marketing and operations costs by 50% in less than 8 months.-Reduced 17% of operating expenses of the in-house credit card reward program in a period of twelve months by fine tuning the configuration of the technology systems. The total savings were close to US$ 4,200,000.

Heredia, Costa Rica

Prosix was a credit card technology data processor, providing systems as a service and technical support 24X7 to Citibank operations in Central America. Led a team of 30 full time IT technicians. As OSP Manager, I was in charge of the delivery of all software projects in the credit card division for all Central American Citicards subsidiaries.-Successfully implemented technology projects in six different countries.-Responsible for production support during the delivery of projects into production environments.

Warsaw Metropolitan Area

Consulting Services Manager, Poland - From September 1998 to June 2001Consulting Services Manager, Mexico - From July 1997 to August 1998

México, Mexico

Project Manager - From September 1994 to June 1997Analyst-Programmer - From December 1992 to September 1994

Masters, Business Administration And Management, General

Bachelor, Computer Science