Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities.To lead and manage future and ongoing IM&T development projects in support of the Trust IM&T strategy and objectives.To ensure and promote the continued confidentiality, availability and integrity of all Trust IT systems.

• Oversee and manage the entire service delivery lifecycle, from planning and implementation to ongoing support and maintenance.• Establish, monitor, and track service performance metrics against agreed-upon SLAs and KPIs• Identify and implement process improvements to enhance service delivery efficiency and effectiveness. • Managing, developing, and training the service desk team • Recruitment of technical support staff across • Remote 2nd and 3rd level support for all Datacenter and EUC projects • Lead and motivate a team of IT professionals to deliver high-quality services.

• User support and service desk team lead• Led a team of 15 level 1 and 2 service desk analysts • Provided VIP Support personally.• Delivered weekly performance metrics reporting. • Implementation of a knowledge base development and update • Installation and support of telecommunication equipment.• Maintaining a log of all problems detected and system back ups.• Responsible for maintaining backups and for project work such as new builds.• Working closely with OEMs to resolve operational issues.• Responsible for supporting: all authorized Operating systems, and active Directory.

• IP Network Design &Implementation, It consultation and Service delivery• 1st and 2nd level Network support• Configuration and installation Firewalls web filters, routers, Switches and other network points.• ServiceDesk Team lead - Government Integrated Financial Management System (GIFMS) • Installation and administering GIFMIS Service desk Using Manage Engine Service desk plus • Enterprise application rollout support services • Develop use cases for application testing for Development team.

• Network Support engineer for metropolitan area network. • Weekly network infrastructure availability reporting • Training of client and office staff• Installation of Firewalls routers and Switches• Windows installation deployment

Field Support and maintenance for fibre base stations