Nestor Ozughen A. Email & Phone Number

United Arab Emirates

• I oversee daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees • I meet regularly with the upper management for the operational update and strategies and changes. Keep track of monthly, quarterly and yearly goals • Company fleet management, signing of maintenance contract with different vendors. • Uphold and enforce company policies, ensure all drivers are well utilized and utilization of the Car track System • Give orientation and train new staff and take full control of their performances. • Do shift schedules for all staff and do follow ups on driver’s fleets as well as airport transfer documentations. Also control all ambulance dispatch in emergency cases.• I address customer’s issues and complaints and as well reply to mails for the company. • I oversee the security of our facilities. Register all details and inventories at all times • I do registration and renewal of all vehicles, distribution of fines and maintain database & contracts

Dubai Emirate, United Arab Emirates

My premier responsibilities include greeting passengers, provision of fare information, receiving calls, issuing online tickets, highlighting customer requests, handling check-ins and boarding procedures, verifying documents and ensuring that special needs are fulfilled.In addition to this, I instruct and supervise the team’s daily activities like opening counters, following up on flight statuses, creating reports and tracking news and updates to ensure On-Time Performance and maintenance of company professional standards. I also manage the update of ticket related documents, time tables, brochures, and provide assistance with baggage related requests. I guide the team in displaying promotional materials on counters, and promoting services like Skywards membership, DBB, Dubai stopovers, Hotel bookings and Upgrade Fares.

Dubai Emirate, United Arab Emirates

• Determine customer needs and help them discover products, provide product demonstrations in French and English and develop cross selling and upselling & labeling products. • Reach a monthly 900000-950000 AED target by attempting to increase basket in quality and value (KPI) to 6 items and 1000 AED. • Maintain customer relationships; develop a client book and updating the customer data base. • Develop an expertise in one field, product category, visual merchandising or security by accumulating product knowledge and understanding trends. Conduct weekly cycle counts and general inventories, stock management, safety & security, picking &packaging products.• Respect floor zoning and collaborate with team to ensure complete customer satisfaction

Dubai Emirate, United Arab Emirates

As a hospitality field worker i was fully in control of all hospitality duties from when a guest enters the restaurant. I undertook monthly evaluations, business analysis, sale promotions, product selections, stock control and delivery management. I encouraged teams, briefed them, created rosters, and stored cash on a regular basis. I also ensured that stocks were maintained and quality of product was excellent. I redesigned the layout of the store to display products efficiently and ensured top notch housekeeping standards alongside regularly communicating with customers and was the point of contact for any complaints and feedback.

Cameroon

-Respond promptly to customer inquiries-Publicity campaigns and press releases-To handle team related queries by liaising with various support functions- perform customer service verifications, record details and inquiries, comments and complaints -Prepare and distribute Customer activity report, get feedbacks and try to forward to management for improvement .

Bsc In Economics And Management, Economics And Management, 3.2

H.N.D Logistic And Supply Chain Management, Logistics, Materials, And Supply Chain Management

Certificate, Introduction To Digital Marketing, 3.2