• Digital Transformation and Optimization processes based on agile framework and strong relationships with clients • Led growth for existing clients in Finance and Entertainment industries +400% on billing• Country Manager and coordinator for Regional Hub in LATAM

• Digital product design following Disruptive Innovation and Design Thinking methodologies to impact relevant KPIs for mobile operators.• Led design, development and monetization of premium entertainment services to users in LATAM, with USD $1.5M estimated monthly sales.• Consultive Sales and new revenue streams development, market research, coordination, prototyping and implementation with USD $550K monthly sales.• Led the design, improvement and monetization of Mobile Marketing and Engagement campaigns in LATAM

• Created and led relationship with events and organisations related to Entrepreneurship, Innovation and User Experience in Chile, such as: Wayra, InvestorFest, AppDate and IDF.• Led search for new businesses, customer relationship management and design proposals projects worth US$50k.

• Global MBA - Universidad de Chile is the most complete and highly selective admission process for MBA programs in Chile with several hundred of applications per year; a focus on excellence, diversity and meritocracy.• Elected Class RepresentativeChairman of the Anual Global MBA Dinner (2014)Organised numerous events for Global MBA students and Alumni. Led communications for different events through presentations, social media, networking and graphic arts. • Particular highlights include Consumer Centricity, Consumer Behaviour, International Competitiveness, International Strategy, Managing Global Companies.

• Awards: Global MBA Scholarship• Projects: Innovation and Digital Strategy• Cranfield School of Management is one of the most prestigious business schools in UK ranked 36th worldwide by financial times. • Supported numerous events for 100+ MBA students.Led communications for different events through Social Media, networking and graphic arts • Created numerous art pieces as gift to University.• Particular highlights include Innovation Managing Strategic Innovation, International Strategy, Project Management, Negotiating in Business and Organisations, Strategizing in Challenging Contexts, Crisis Management & Press Conference training

• Formulated a strategic plan to improve the brand awareness of new products. Defined specific objectives by collaborating with other departments and run numerous benchmarking exercises to identify the best practices for targeting key audiences. Successfully improved customer responses by 30% and branding effectiveness by 20%.• Led the development and implementation of a new mobile data management solution. Reviewed the current processes for managing customer’s mobile usage and how billed services are store and displayed internally. Successfully identified number inefficiencies and integrated a new process across the company, allowing key customer data to be measured more accurately and effectively offer more tailored services and promotions.• Led the delivery of new technology projects worth US$1m. Built key relationships with senior business partners and external stakeholders, offering continual guidance and support across various business functions to become the central point of contact for any related issues concerning technical project implementation.• Designed a new internal customer data management platform to improve customer service. Analysed a completely re-defined three current platforms that manage mobile usage, customer contracts and CRM. This significantly increased the customer services support efficiency by 90%.

• Successfully managed the negotiation and migration of an outdated rating and billing platform to a world-class unified platform, improving time-response by 80% and increasing revenue by 25%.Designed and led the implementation of a new platform and procedures to control and highlight any potential losses, frauds and strange behaviours. This solution was used by the financial analysts, helping to avoid monthly losses of US$30K.• Analysed and led the implementation of the mobile usage analysis in order to improve the process of customer segmentation. Identified the relations between users and usage which helped to define the current segmentation. Successfully improved the effectiveness of personalised offers by 30%.• Built forecast models to predict payments between Nextel Chile and other operators, allowing the company to reserve and expect funds on a monthly basis reducing debt by 90%.

• As the Finance representative, led the implementation of the new 3G technology and a technological platform allowing the ability to measure, display and control the data/internet traffic generated by customers. This initiative allowed detection of fraud to the tune of US$10k monthly.• Designed, led and implemented technological solutions to collect, store and analyse prepaid traffic information and provide KPIs concerning traffic losses to Revenue Assurance, Finance and Marketing.• Designed and built forecast models to predict revenue, losses, incomes and outcomes in weekly, monthly and yearly basis. The model was used by the CFO and Marketing department to define strategic decisions.• Managed direct relationships with national and international telecoms companies by visiting their offices and face to face negotiation of agreements.

Created, designed, and implemented tool to support the whole process of Performance Appraisal using new technologies and new techniques. Jade allowed to define teams, objectives, to build evaluations, collect results and deliver the results safely and privately. It was used by different customers improving responses in a 45% and reducing time in 90%.

Publication: "Supporting Team Members Evaluation in Software Project Environments"Authors : Osvaldo Osorio, Sergio F. Ochoa, José A. Pino Publication : Proceeding of the 2008 conference on Collaborative Decision Making: Perspectives and ChallengesPages : 211-220 Year : 2008ISBN - ISSN : 0922-6389 , 978-1-58603-881-6Publisher : IOS Press