Ozzie Totten Email and Phone Number

Ozzie Has Questions, LLC is a boutique Qualitative Market Research firm owned and operated by Ozzie Totten, your favorite qualitative research consultant!

I independently designed and executed qualitative research initiatives for my clients, including Alphabet (Google and YouTube), Bank of America, BCG, Coca-Cola, JP Morgan Chase, Meta, Proctor & Gamble, Thompson Reuters and Viiv Pharmaceuticals, among many others.I worked closely with my internal partners and external clients to identify the goals and parameters of a research initiative, designing and executing research approaches in order to best meet the needs and goals of our clients. I analyzed the data collected and developed high-impact project deliverables, often with an accompanying live presentation to key stakeholders or full client teams at the end of the engagement.Additionally, I managed a number of global projects, collaborating with Ipsos' extensive network of researchers across the globe in order to ensure that our work was executed, analyzed and delivered to our clients with the same high-quality standards they expected from the world's largest market research firm.Some career highlights include:☑ Growing our corporate relationship with the Google Ads team into the largest account of record for Ipsos for two years running through meticulous and accurate research and reporting into B2B revenue generation opportunities.☑ Designing and executing a global study to understanding the experience of trans employees at large employers, which fed into an influential report on the lived experiences of trans employees in the workplace that will be published by BCG sometime in 2023.☑ Partnering with GLAAD to design and execute research to understand how the COVID-19 pandemic affected HIV care, which fed into a report published by GLAAD in Time Magazine later in 2022.☑ Providing TikTok with key insight into the reaction of Gen Z users to specific ad formats on their platform.☑ Receiving the following awards from Ipsos UU NA: Top Client Growth Award (2021), Cross-Service Line Collaboration Award (2020), and Research Design Award (2018 & 2020)

Administrator and transaction coordinator for a top-producing real estate team, managing over $10 million in annual sales volume while simultaneously developing and implementing scalable infrastructure. Developed many key administrative systems for the company, including invoicing and payments, hiring + on-boarding talent, and long-term digital marketing campaigns. Created and executed a training manual and regimen for new hires. Managed and executed a company presence across platforms, and developed and executed successful client-generation events (lunch n learns, lectures, comedy shows) both on- and off-site. Developed a scalable communications template for active customers, both buyers and sellers, and managed the evolution of a standardized workflow and business manual.

Recipient of the 2011 Tony Award for Outstanding Regional Theatre, Lookingglass has built a national reputation for artistic excellence and ensemble-based theatrical innovation. Notable world premieres include Mary Zimmerman’s Tony Award-winning "Metamorphoses," "The Arabian Nights," and "The Odyssey," David Schwimmer’s adaptation of "The Jungle," David Catlin’s "Lookingglass Alice."As the Associate Manager of Audience Services, I develop and implement audience engagement strategies, maintaining a high level of communication and initiative awareness among audience and part-time staff. I have increased collaboration and communication among the part-staff through the utilization of digital outlets, and I have trained all staff members in database management and navigation (Total Info), retail-based customer service techniques, and audience management best practices. I have led the Front of House and Box Office teams during successful runs of "Rick Bayless in: Cascabel" (4,600 patrons, 6 week run), "Death Tax" (6,200 patrons, 12% over projected audience), and "Lookingglass Alice" (19,500 patrons, 16% over projected audience).

David Rosenberg has been providing PR services to Chicago’s vibrant storefront theatre scene since 2012. Notable clients include About Face Theatre, The Den Theatre Ensemble, Griffin Theatre Company, Sideshow Theatre Company, and Bailiwick Theatre Chicago.As the Publicity Assistant, I assisted in the development and execution of comprehensive PR and Marketing plans for Chicago-based theatre companies. Produced and promoted public programming events to compliment performances, including talk-backs and cross-company collaborations.

2nd Story is Chicago’s premiere storytelling collective, a collaborative group of artists that inspire conversation and connection through live storytelling and music events. Performing across the city, 2nd Story has built a reputation for excellence, and has been featured on WBEZ, Snap Judgement, and in most major Chicago print publications.As the Online Media Manager, I manage and curate the 2nd Story Podcast, maintaining an organizational tone while growing the listening audience by 1,300% (from 250 subscribers to more than 3,500) over a two year period, through a constantly engaging social presence (1,700 Twitter followers, 2,170 Facebook fans) and a strategic and targeted PR campaign through Chicago’s thriving storytelling scene.

At the AHA, I worked to manage and maintain the database of persons trained in the TeamSTEPPS communication systems, as well as led a rebranding of TeamSTEPPS 2014, including graphic design and website maintenance.

-Provided five-star service to guests of The Fairmont Hotel and Aria Restaurant, handling multiple projects at once and developing a professional appearance and demeanor.-Assisted management and executive staff on off-site events promoting the Fairmont brand.-Named Training Server in Spring of 2012, named Wine Enthusiast in Summer of 2012.

The Loyola University Chicago Department of Fine and Performing Arts is responsible for ensuring that Dance, Music, Theatre and Visual Arts maintain a vibrant and visible presence in the student community. The DFPA Offices oversee the scheduling of classes, events and galleries to best ensure student engagement and growth.As the Administrative Assistant for the Managing Director, my responsibilities included to develop a social media presence for the DFPA, creating the Facebook, Twitter, YouTube and Instagram accounts for the organization, as well as developing and launching the Arts Alive WordPress Student Blog. I also maintained financial records for the department, coordinated the schedule of the Managing Director, and ensured housing and transportation for guest artists.