IT Business Analyst.8+ years experience in IT world. Equipped with excellent communication skills, work ethics and Project management.Regularly measuring and reporting all KPI’sAnalyzing users feedbacks, creating a user journey map Designing, building, and analyzing Software tests to identify new optimizations and improve user Coordinate local users related communication between International IT Team membersManage the response to crises that affect IT SoftwareContributing proactively to new software development.Implementation of new software and applicationsDelivering user testing documents and support Check IT services, support and infrastructureEvaluating affiliate needs and technology solutions to improve efficiencyDeveloping, improving, and enforcing procedures and policiesAssist with the implementation of corporate and regionally driven IT activities and projects Identify opportunities and IT projects to support business growth and needs