P. Andy Ames Email & Phone Number

Schiller Park, Illinois, US

Schiller Park, Illinois, US

• Helped create and manage the Event Solutions team, a new coordinating department dedicated to sales enablement, operational/financial efficiency, and the consistency of customer experiences across Encore's production.
• Developed targeted lean management techniques and metrics that allowed a small team of 10 to support 3,000+ events annually
• Enabled a sales capture rate of 91% on events with Event Solutions support versus 77% on events without
• Designed and implemented a 14-point weighted sales opportunity analysis module within Encore's CRM that offers the entire organization instant visibility to an event's risk/reward profile
• Redesigned the company's incident reporting process, allowing for more efficient report submission, management resolution, and aggregated data-trend analysis

Schiller Park, Illinois, US

• Directed operations of a complex network of cross-functional teams and regional leaders executing 500+ events annually throughout the Eastern United States
• Managed the divisional P&L for all off-site event operations and sales business units, exceeding EBITDA budget by 10%.
• Successfully executed a critical pivot from in-person to virtual events by strategically positioning and standardizing Encore virtual/hybrid product offerings despite a pandemic workforce reduction of more than 80%

Schiller Park, IL, US

• Managed $33M+ in combined internal and external revenue, the highest volume of all branch locations internationally by a margin of 50%+
• Drove a total revenue increase of 45% from 2014 – 2017 (the largest growth company-wide by 12%+) with only a 2.7% increase in total costs
• Standardized all trucking schedules and leveraged underutilized assets across the state, resulting in a single consolidated state-wide distribution network
• Improved Net Promoter Score (NPS) for event execution by 26+ points from 66.7 to 93.3
• Official company representative for corporate clients, internal partners, vendors, and local associations, including the Central Florida Hotel & Lodging Association and the Hispanic Chamber of Commerce

Schiller Park, IL, US

• Directed all sales and operations, realizing a growth of 123% in revenue and 340% in EBITDA over tenure at location
• Managed event power distribution services for the Encore Disney region. Developed an operating budget and built monthly financial analysis models that allowed the business line’s operating margin to increase from a.

Schiller Park, IL, US

• Established the brand, defined PSAV culture, and built relationships with all hotel sales and operations teams as the sole on-site PSAV representative for a six-month period prior to official contract commencement
• Actively sold audiovisual, rigging, electrical, and high-speed internet services in direct competition with the current, on-site hotel provider during six-month period. Achieved 85%+ capture rate against that.
• Consistently met or exceeded sales quota and achieved revenue growth of 21% during tenure at location

Schiller Park, IL, US

• Director, Event Technology - Disney's Boardwalk Inn
• Assistant Director, Event Technology - Disney's Yacht and Beach Club

Master Of Business Administration (Mba), With Honors

Bs, Entertainment Business