• Assisted Medicare clients in completing health insurance applications and documentation accurately by assessing their insurance needs, understanding their health history, budget, and coverage preferences.• Achieved a 70% sales conversion rate by applying a well-defined and efficient sales process.• Utilized Salesforce & Slack to manage digital documents, client information, and lead management.• Completed training and certifications in Medicare Fraud, Waste, & Abuse, HIPPA, and state insurance regulations.

•Spearheaded the development and presentation of automation solutions for an eCommerce company, showcasing strong skills in process optimization and technical communication.•Designed and implemented catalog items in the ServiceNow CMDB, demonstrating proficiency in system configuration and an understanding of user experience and platform capabilities.•Collaborated with cross-functional teams to align business requirements with technical solutions, ensuring successful adoption and integration of ServiceNow for enhanced process automation.

•Guided clients through the car purchasing process, providing personalized recommendations, and facilitating transactions with precision and care in a fast-paced environment.•Managed a high volume of clients daily on CarMax’s online platform, delivering exceptional customer service and exceeding sales targets by 50%, averaging 20 cars sold monthly.•Utilized advanced sales techniques, including open-ended questioning, to understand and address client needs effectively, resulting in increased customer satisfaction and retention.•Maintained meticulous records of customer interactions and transactions in Salesforce, ensuring accuracy and confidentiality of sensitive information such as credit applications and personal data.

•Managed high-volume inbound communications, demonstrating excellent multitasking, communication, and customer service skills while ensuring patient satisfaction and efficient technical support.•Executed password resets and updated patient information in the EMR system, showcasing attention to detail, compliance with HIPAA regulations, and data management skills.•Troubleshot web browsers and mobile device systems, including firewall configurations and networking issues, highlighting problem-solving abilities and technical expertise in ensuring optimal functionality for virtual visits.

•Analyzed and resolved complex technical issues, using problem-solving and critical thinking skills to enhance customer satisfaction and system performance.•Collaborated with cross-functional teams to identify patterns and trends in technical support cases, contributing to data-driven improvements in support processes and product features.•Developed and documented troubleshooting procedures and knowledge base articles, enhancing operational efficiency and providing valuable insights for data analysis and business intelligence initiatives.