Piotr Bieliński Email and Phone Number

Owner of Satellites systems supporting Payment Transaction System - Statistics, Invoicing, Archiving, Compliance.• Product Strategy define and communicate the vision, strategy, and roadmap for business products or services, aligning with organizational goals and objectives.• Requirement Prioritization Collaborate with stakeholders to gather requirements, prioritize feature enhancements, and new capabilities based on business value and customer impact.• Team Leadership Provide leadership and guidance to teams of service delivery professionals and cross-functional product development teams, fostering a culture of collaboration and innovation.• Performance Monitoring Monitor service and product performance metrics, analyze trends, and identify areas for improvement to enhance service quality and product effectiveness.• Continuous Improvement Drive continuous improvement initiatives to streamline processes, optimize resource utilization, and enhance service delivery and product quality.• Co-op with other Agile Release Trains on joined deliveries

• Problem Management• Change Management• Release Management• Coordinating resolution of high priority incidents• Creation of system roadmaps together with Business representatives based on their feedback & needs• Managing 3 validated system lifecycles according to Company Policy and Regulatory (FDA&EMA) changes.• Quality Assurance based on delivery (code + testing) and KPI’s• Planning and managing decommission activities for retired systems

• Responsible for 3 Managed Services (~35 FTE)• Bids, budgets & rates negotiations• Recruitment & Line Management• People development and seniority growth• Coordinating day-to-day Teams activities and priorities• Monitoring KPI’s, SLA’s• Building up technical knowledge, insights and understanding of the Safety area

• Business Technical & Operational Support• Defining process and workflows for newly created services• Reversed analysis of workflows / processes to determin root causes• Continual Project Improvement based on close cooperation with Engineering Team when bugs or system defects spotted• IT Security & Infrastructure Management• Creating technical & business documentation according to company standards• Gathering expectactions and system requirments from Regional Change Directors• Assisting Solution Owner stepping on Product Owner role during Business Requirements meetings.• Managing Quality Testing and Development Team• Coordinating & Supporting Project Management• Assisting during Use and Test case creation & reviewal.• Being actively involved in Escalation Paths and Problem related activies in operating areas

• Managing Team in area of task allocation, organizing shifts and replacements during sick leaves• Dealing with Financial aspects in cooperation with SDM and following required procedures• Communication with people responsible for cloud structure and Project Managers on client side• Knowledge about project, tasks and obligatory deadlines• Meeting KPI's & SLA's and reporting on them• Year appraisals with Team Members• Organizing trainings and development plans for Team• Recruitment and Induction for new team members

• Update internal IT for Warsaw SSC.• Update of Quotes and Invoices• Liaising with Software Supplier to log and resolve issues raised by the Team.• Liaising with UK IT Help Desk to resolve IT issues.• Creation of new users or amendments to users’ access• Processing Qube and Harborflex Invoices• Production of Monthly Statistics for System Administration Team.• Production of Monthly Statistics for System Downtime.• Issue of Monthly Horizon User Lists for Review and Sign off.• General Administration Support

• Supporting BlackBerry & Exchange servers• Remote desktop control (LanDesk, CarbonCopy)• Active Directory & SCCM Management• SAP,CATO, Siebel, Ecoes, Novel WIMS, Banner,• VPN Support, Bit Locker, Safe Guard Easy• Triole and ServiceNow Service Management,• Lotus Note Support