Responsible for managing client relationships and driving client success across my portfolio of clients. Also responsible for building and driving the client success framework across UnifyCX.

Head Delivery across all work streams comprising of Multi Channel Customer Support (chat / mail / voice / social media, etc.), Software Development, Engineering Support and Network Operations Support.

Streamlined the performance of the SSC by designing and institutionalizing 50+ SOPs, implementing and tracking SLA adherence and building an automated reporting around the same, driving and implementing key ERP customizations, etc.

• Part of the senior leadership team of the $350mn Business Services division of HCL and Head for ~ $ 70 MM + Business Unit supporting 40+ clients in Manufacturing, Retail and Media industries; Span of ~3200+ FTEs• Led / been part of multiple business development deals in areas of Sourcing & Procurement, Order Management, Master Data Management, Engineering Services support, Procurement Consolidation & Standardization, Shared Service Center creation, Customer Service and Contact Centre… Show more • Part of the senior leadership team of the $350mn Business Services division of HCL and Head for ~ $ 70 MM + Business Unit supporting 40+ clients in Manufacturing, Retail and Media industries; Span of ~3200+ FTEs• Led / been part of multiple business development deals in areas of Sourcing & Procurement, Order Management, Master Data Management, Engineering Services support, Procurement Consolidation & Standardization, Shared Service Center creation, Customer Service and Contact Centre support, Outsourcing Strategy Roadmap creation, etc. Show less

• Business Head for ~80 MM + USD business providing services to clients across Supply Chain Management, Finance & Accounting and Customer Service practices; Span of ~ 4000+ FTEs.• Led / been part of multiple business development deals in areas of Sourcing & Procurement, Finance & Accounting, Warranty Management, Order Management, Shared Service Center creation, etc.• Key Recognitions: Gallup World Class Manager, Infosys Gold Standard Award (for fastest growing engagement), CEO… Show more • Business Head for ~80 MM + USD business providing services to clients across Supply Chain Management, Finance & Accounting and Customer Service practices; Span of ~ 4000+ FTEs.• Led / been part of multiple business development deals in areas of Sourcing & Procurement, Finance & Accounting, Warranty Management, Order Management, Shared Service Center creation, etc.• Key Recognitions: Gallup World Class Manager, Infosys Gold Standard Award (for fastest growing engagement), CEO Award (for Inspirational Leadership), Infosys BPO Award (Ops Excellence), etc. Show less

• AVP and Operations Leader (Aug’ 05 to Sep’ 07): Led a team of 150 + FTEs providing Supply Chain Services to GE Energy, GE Aviation and GE Oil & Gas businesses• Training Leader (Oct’ 03 to July’ 05): Led training function for 3 Service Delivery Units across Hyderabad & Bangalore; People coverage of ~ 1000 • Black Belt (Mar’ 02 to Sep’ 03): Winner of GE Quality Hall Of Fame Award• Other Key Recognitions: Management Award (Individual Excellence), Centre of Excellence… Show more • AVP and Operations Leader (Aug’ 05 to Sep’ 07): Led a team of 150 + FTEs providing Supply Chain Services to GE Energy, GE Aviation and GE Oil & Gas businesses• Training Leader (Oct’ 03 to July’ 05): Led training function for 3 Service Delivery Units across Hyderabad & Bangalore; People coverage of ~ 1000 • Black Belt (Mar’ 02 to Sep’ 03): Winner of GE Quality Hall Of Fame Award• Other Key Recognitions: Management Award (Individual Excellence), Centre of Excellence Award (Exemplary Performance), Management Award (Functional Excellence), Service Delivery Unit Award for Exemplary Performance, etc. Show less

Management consulting assignments - with a focus on the technology sector and primarily in the areas of corporate planning and business re-structuring

Providing online advisory recommendations through research based industry outlooks, perspectives and reports; Conceptualization & launch of online research products / services. Key Recognitions: Featured as an Analyst in BBC World’s Asia Business Report, as well as other leading business publications (The Economic Times, Business Today, Financial Express, etc.)

Management consulting assignments in the areas of Market Surveys & Research, Business Entry Strategies, Competition and Competitor Analysis, Industry Analysis, New Project Identification / Diversification Plans, Short & Long Term Business Plans, Techno Economic Feasibility Reports, Fixed Asset Re-valuation, Sick Unit Revival Plans, Mergers & Acquisitions, etc.

Responsible for planning & production activities for the Spark Plug Insulator Body (Soft). These included all process planning activities, industrial engineering activities, ensuring production quality standards and process improvement/re-design & mapping, etc.