Pratik Patel Email & Phone Number

Ile Des Chenes, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

At Pollard Banknote I was responsible for creating software programs to generate random data for scratch tickets and for the development of complex applications for the production of high security lottery products.

Winnipeg, Manitoba, Canada

• Responded to all front-line initial customer inquires and issues, and tried to ensure a first response resolution appropriately.• Escalated customer issues that require more in depth assistance to the appropriate management team.• Participated in regular training on products, and services as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers.• Concisely recorded all issues and resolutions into client relationship software• Performed exceptionally to meet and exceed all monthly performance metrics such as Quality, Dependability and Productivity.• Cross trained and provided backup for other customer service representatives when needed.

Remote

• Answering calls from customers, dealing with issues such as signal, service, billing issues• Troubleshooting issues with signal issues, equipment issues, connection issues, and any other issues where customers are not receiving optimal service from Cox Communications.• Processing the orders for customers that can be installation orders, work orders for service issues or equipment replacement orders when customers need a equipment replaced.• Effectively and efficiently addressing the customers special needs and requirements, including the resolution of complaints and issues.• Providing professionally written responses to customers via phone (chat), email.• Resolved hardware/software conflicts or malfunctions, usually via WebEx or similar live online session.• Trained other staff to deal with technical issues and established response guidelines.

Winnipeg, Manitoba, Canada

At FarmLink I was working collaborating with other developers and the project manager to design and develop a web application with a slick interface for manually tagging the information about a cash price by using as many clever UI elements as possible.• Designed and Developed an easy user interface using React and Material UI• Implemented the back-end development using Python and the Flask Framework• Implemented a REST Web API using Flask and Python• Implemented new features for a data acquisition, parsing and transformation system using sqlite3• Carried out unit testing to discover errors and to optimize usability

Bachelor'S Degree, Computer Science

Bootcamp, Cyber Security

CYBERSECURITY FOR ENERGY PROGRAM WITH THE FOLLOWING: CYVA - Cybersecurity: Vulnerability Assessment in Energy CYIR - Cybersecurity.

Utp Stage Ii, Science

Education record