Started my banking career in June 2003 with Natwest Bank, within the first 6 months I was promoted to a Customer Advisor, which i did for 6-7 years a role which I very much enjoyed. I then became a top performing seller within my area, then I was second in the country, the main reason for my success was due to the face to face interaction And providing all customers with a great service, knowing I could full fill their banking needs, also the great feeling of knowing that I helped a number of people every day. Being professional and providing customers with world class Service has always been the number one priority in my career. I was then offered the position of a Deputy manager/ Team leader role in sept 2009 which is my current role, in which I manage the branch in the managers absence, alongside completing staff 121s, making sure that staff are providing a world class service. Planning the days structure as to what staff member will be doing though out the day. I believe in all staff being multi skilled that way they get to engage in different tasks every day, A happy environment means even happier staff which leads to world class service given to our customers.