With over 17 years of experience in IT and telecom, I am an Application Support Specialist and Technical Support Manager at Capgemini, a leading global consulting and technology services company. I have earned multiple certifications in ITIL, SQL, and agile project management, and I have extensive knowledge of the insurance / London Market. Managing Cloud Transformation projects for Amazon AWS, Azure based cloud solution.Currently seeking opportunities in Service Management, Project Management, Transformation projects, Lloyds Insurance projects like Blueprint 2.In my current role, I am part of a strategic technology platform team that builds, supports, and manages critical applications and cloud solutions for Verisk Products, a re-insurance and financial services client. I am responsible for ensuring the business continuity and service quality of the client technologies, collaborating with service management leads and vendors, both onsite and offshore. I also specialize in service delivery management, delivery of complex programs, business analysis, requirement analysis, estimation, team leading, and developing cost-effective software solutions for customers. I am an effectual learner and a problem solver who strives to deliver high-quality results and customer satisfaction.