Patrick K. Email & Phone Number

United States

Fairfax, Virginia, US

• Serve as the IT Specialist for the Office of Institutional Planning and Effectiveness (OIEP) in systems administration, software management, data security, and desktop support.
• Monitor server status and apply new hotfixes when applicable utilizing Linux Command Line Interface (CLI)
• Maintain security controls on working with Personal Identifiable Information (PII) ensuring compliance to organizational standards.
• Responsible for patching, maintenance, and support of SAS Viya 4.0, Citrix Workspace, and Explorance Blue.
• Maintain software licensing information by coordinating with vendors for updated license files.
• Utilize Python to create automation scripts for tracking current role-based access control (RBAC) systems and document user permissions.

Albuquerque, NM, US

• LAN Manager responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and account services within the Analytical Solutions Division (ASD).
• Point-of-contact for all related IT tasks at the division level.
• Provide end-user support efforts and effectively manage a trouble ticket system and workflow, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with.
• Install, configure, upgrade, and maintain workstations, printers, and other hardware and software.
• Setup accounts and equipment for new employees, including email, 2FA enrollment with RSA tokens, SharePoint access etc.
• Apply security patches to mitigate vulnerabilities across division-wide DoD compliant information systems.

Washington, DC, US

• Supports NASA SBIR/STTR – Small Business Innovative Research / Small Business Technology Transfer: Leads the design and implementation of a new software tool to automate labor intensive processes.
• Responsible for the software systems engineering, requirements document development, process flowdiagram, programming and implementation of this automation tool using Python (tkinter for GUI).
• This tool is projected to enhance the efficiency of the Phase I review process by up to 35%, enabling center leads to focus on meeting critical program metrics.
• Supports Other Government Agency (OGA) scouting project, as needed e.g. provides support in utilizingthe Software Development Lifecycle to create a system for NASA-OGA collaboration.

Washington, DC, US

• Serve as Deputy Project Manager on a mission proposal, involving mockups for a Mars lander mission.
• Provide user requirements to engineering team, create and manage Gantt charts, and produce risk and mitigation assessments.
• Explore the scope of the Lucy space probe mission, including the scientific factors behind the launch and successful landing on the Trojan asteroids, part of the L'SPACE academy.
• Learn complex system requirements from NASA engineers and scientists for a multi-million dollar space launch mission.
• Bolster relevant industry skill through this workforce development program.
• Understand concepts behind project proposals, management, timelines/Gantt Charts and requirements analysis.

Fairfax, Virginia, US

• Diagnose and troubleshoot Windows computers for employees at George Mason University Facilities, providing Tier 1 Help Desk technical support.
• Utilize and maintain thousands of dollars worth of computer equipment among hundreds of users.
• Activate RJ-45 wall ports to accept a wired connection for network access.
• Use utilities such as PXE to deploy Windows 10 from images stored on a SCCM server, or BeyondTrust Remote Support to troubleshoot computers via a remote connection.
• Create and manage administrator accounts in Windows 10, controlling user access to information systems.
• Manage user data backups through the Microsoft OneDrive desktop application, syncing to an off-site location.

Warrenton, Virginia, US

• Diagnosed and repaired a number of different personal computers across varying operating systems, including Windows, macOS, and different distributions of Linux.
• Corresponded with customers through the phone or in person, up-selling SSD upgrades or providing technical support.
• Identified problems utilizing troubleshooting methods, replicating points of electrical or mechanical failure.
• Utilized an internal ticketing system to complete assigned tasks in a timely manner.
• Removed malicious software, trojans, worms, and other malware utilizing industry standard removal tools.
• Built custom desktop computers per the specifications of the customer.

Hampton, Virginia, US

• Accepted to a rigorous one week academy out of 180 students to work on a project under rigorous time constraints.
• Led a team of 3D Animation Specialists for Strategic Communications (STRATCOM).
• Presented a mock Mars Mission to various corporate board members at NASA Langley Research Center including companies such as Sierra Lobo, Analytical Mechanics Associates, and SRA International.
• Program part of the Virginia Aerospace Science and Technology Scholars (VASTS) Hosted by the Virginia Spacegrant Consortium.

Master Of Science - Ms, Digital Forensics

Bachelor Of Science - Bs, Information Systems And Operations Management (Isom)