● Re Run Agg/Disagg or data reingestion post launch● S3 Bucket Creation● Events setup on S3 bucket for ingestion● First touch point for the customer tickets/incidents● Monitoring of pipelines/systems /services and Dashboards● Basic troubleshooting and debugging for the customer.● Provide regular updates to the customer on status, Progress and RCAs● Data processing - Historical /Catch up/Ad-hoc runs● Production deployments (Planned releases) , Adhoc releases, hotfixes.● Customer service requests ( Rate Changes/Reco updates/Content changes)● Customer specific reporting and downloads.● Launch Support/Readiness - For new projects.● Data extraction and queries/updates in PRODUCTION● Access Management in PRODUCTION● Having sufficient workflow knowledge in ITIL (Information Technology InfrastructureLibrary) process such as Incident, Change, Problem and Service Level Management.● Ability to work well under pressure within a team and also as an individual adheringto strict SLAs.● Customer focused, service orientated approach and ability to directly deal with thecustomers.● Good communication and interpersonal skills.● Performing the monthly, weekly activities and validating the data using the existedreports.● Performing script execution like config setup/changes, data deletion, User Portingetc.● Monitors pipeline to ensure all the systems are up & running, processing the data asexpected, sending the emails / generating the outcomes like PDF’s Itemisationresults etc..● Monitoring of group chat in case any request comes over there which is impactingthe product and the end Customer.● Bi-Weekly Release across All Prod Environments - NA/NA2/EU/CA● Hotfixes or Patch Deployments on Demand● handles all the Customer queries related to Bidgely product via SD ticket. During theprocess we also raise an internal ticket with different teams, if needed, and follow upwith them for an RCA/Resolution to share it with Customer.

- Have worked on L1 and L2 roles.- Having sufficient workflow knowledge in ITIL (Information Technology Infrastructure Library) process such as Incident, Change, Problem and Service Level Management.- Ability to work well under pressure within a team and also as an individual adhering to strict SLAs.- Customer focused, service orientated approach and ability to directly deal with the customers.- Good communication and interpersonal skills.- Performing the monthly, weekly activities and validating the data using the existed reports.- Performing script execution like config setup/changes, data deletion, User Porting etc.- Monitors pipeline to ensure all the systems are up & running, processing the data as expected, sending the emails / generating the outcomes like PDF’s Itemisation results etc..- Monitoring of group chat in case any request comes over there which is impacting the product and the end Customer.- Bi-Weekly Release across All Prod Environments - NA/NA2/EU/CA- Hotfixes or Patch Deployments on Demand- Looker Code Push- handles all the Customer queries related to Bidgely product via SD ticket. During the process we also raise an internal ticket with different teams, if needed, and follow up with them for an RCA/Resolution to share it with Customer.- Re Run Agg/Disagg as requested by AIG ,coming out of the monthly post launch pilot level analysis or pre launch analysis, Any requests coming from Delivery or other teams on need basis- Prod Historical Data Ingestion/Agg/Disagg as part of pilot on boarding (project implementation stage)